Steve DiGioia

FEBRUARY 7, 2022

But even one who gives you a line like this; “ Is it really that important that I’m wearing my name tag? They can be guidelines that describe quality, performance, safety, terminology, testing, or management systems, to name a few. Are Name Tags Important? Should we care about name tags or employees who come in late?

Financial 138

Financial Leadership Management Brands 138

BirdEye

AUGUST 1, 2023

If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags? The importance of social media meta tags When should you use social meta tags? How do you keep track of social meta tags?

Social Media 52

Social Media E Commerce Information Brands 52

BirdEye

AUGUST 1, 2023

If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags? The importance of social media meta tags When should you use social meta tags? How do you keep track of social meta tags?

Social Media 52

Social Media E Commerce Information Brands 52

Playvox

AUGUST 11, 2022

To keep track of consumer data, most customer support teams use chat conversation tags. However, most support teams are tagging issues manually, which leads to a plethora of problems. Inconsistent Chat Tagging. Usually, support teams will have a clear framework for tagging support conversations. Poor Tag Coverage.

Insights 83

Insights Article Contact Center 2022 83

Eptica

MARCH 18, 2022

You might also be interested in these posts: Overcoming the challenges to customer service quality. Tags: Customer Service, Mother’s Day Categories: Best Practice. To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice. Share this page on: Tweet.

Customer Service 122

Customer Service 2022 Presentation Customers 122

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Support conversations have significant advantages over customer feedback collected through other channels: Customers find surveys tedious and often give low-quality responses. Zendesk also offers automatic ticket tagging.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

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Call Recording 2023 2022 Blog 105

Magellan Solutions

AUGUST 17, 2023

AI video editing tools are increasingly necessary as the demand for high-quality video content grows. Automated methods like scene identification, video tagging, and transcription require less manual effort. It produces smoother transitions and results in excellent audio and visual quality.

Social Media 98

Social Media E-support Entertainment Call Center 98

Eptica

JANUARY 29, 2021

Author: Pauline Ashenden - Demand Generation Manager Successfully delivering high-quality customer service starts with having the right technology infrastructure in place. Categorie(s): Best Practice Successfully delivering high-quality customer service starts with having the right technology infrastructure in place.

Technology 127

Technology 2021 Blog Article 127

Eptica

APRIL 19, 2022

Overcoming the challenges to customer service quality. Tags: Contact Centre Response Times, Customer satisfaction Categories: Best Practice. Visit our parent company Enghouse Interactive’s site to read the full blog here. Share this page on: Tweet. Getting customer service right on Mother’s Day.

2022 123

2022 Customer Satisfaction Blog Consumers 123

delighted

SEPTEMBER 14, 2021

Send a survey after Contact is tagged. Take categorization and flexibility to the next level with customized tags and survey sending. Use this trigger when you want to send a survey to a customer that has a specific tag within their Contact. Send a survey after Deal stage is updated.

Feedback 88

Feedback Customer Journey Connections Interaction 88

Eptica

NOVEMBER 4, 2021

Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights Categories: Trends & Markets. Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Share this page on: Tweet.

Call Recording 123

Call Recording 2021 Omnichannel Blog 123

Beyond Philosophy

SEPTEMBER 21, 2023

Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. The fundamental problem for many businesses is wanting a reputation for low prices and high quality. It is possible, though.

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Reference Communication Brands Information 89

BirdEye

JULY 24, 2023

So, do these: Set business objectives for your categorization before creating tags and categories for your customer data. As you comb through your collected feedback, note what your customers are talking about – pricing, product quality, usability, etc. Organize it Then, categorize and tag under related themes. Better offers.

2023 98

2023 Feedback Social Media Net Promoter Score 98

Eptica

APRIL 4, 2022

Overcoming the challenges to customer service quality. Tags: contact centre, Supporting Call Centre Agents Categories: Best Practice. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet. Getting customer service right on Mother’s Day.

2022 119

2022 Blog Article Technology 119

CSM Magazine

JULY 3, 2023

By implementing effective SEO strategies, you can improve your website’s search engine rankings, attract quality traffic, and increase customer interactions. Optimize your website’s content , including titles, headings, meta tags, and page descriptions, with these keywords to improve its visibility in search engine results.

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Customer Engagement Engagement User Experience Customers 98

Wootric

JANUARY 3, 2021

Humans need to put in the time upfront to teach the machine, by providing an accurately tagged set of feedback for AI to work from. The quality of that training data sets up the quality of your text analytics results, or as the old saying goes “garbage in, garbage out”. Assign sentiment to the tags and the comment overall .

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Feedback Definition Customers NPS 81

TechSee

SEPTEMBER 7, 2021

Quality Assurance. Implementing visual guidance tools beyond remote support can also help with quality assurance. Every customer interaction is tagged accordingly, enabling both employees and the system to grow smarter and more resourceful over time. reducing product return rates with return authorizations .

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Sales Consumers Technology Contact Center 191

CSM Magazine

JANUARY 24, 2023

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers. Manual tagging is time-consuming and prone to human error. This is where AI-powered tagging and insights derived from tagging data come to the rescue.

Insights 52

Insights Management Roadmap Feedback 52

Helpware

JUNE 30, 2022

In recent years, more companies have started looking to outsource than ever. As a result, the global outsourcing market has experienced a compound annual growth rate (CAGR) of 8.5% , with continued expansion on the horizon.

Marketing 70

Marketing 70

Eptica

NOVEMBER 1, 2020

Author: Pauline Ashenden - Demand Generation Manager Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you. Categorie(s): Product Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

Customer Service 117

Customer Service 2020 Customer Relationship Management Blog 117

CSM Magazine

APRIL 15, 2024

It elevates your brand’s profile, enriching its perceived credibility, trustworthiness, and content quality. Drives Quality Traffic SEO attracts visitors explicitly searching for products or services your startup offers, enhancing the quality of traffic to your website and increasing the likelihood of conversion.

Return on Investment 52

Return on Investment Competitive Advantage User Experience Engagement 52

Help Scout

SEPTEMBER 7, 2021

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. Customer satisfaction and customer service quality are not necessarily linked at all, and that’s a problem because plenty of customer service teams rely on CSAT and NPS surveys to judge their performances.

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Measurement Customer Service NPS Feedback 118

CSM Magazine

SEPTEMBER 8, 2023

But these efforts are often minimised by poor quality headphones, incomplete call transcriptions, and clunky systems that all negatively impact mental wellbeing and productivity. There are of course some brands who have this as a priority – and proactively keep the energy and morale high and truly reward their agents.

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Brands Average Handle Time Call Recording Technology 59

Lithium

JUNE 6, 2023

Marketing Now Available: Improved Promoted Post Analytics New features improving promoted post analytics, paid visibility, and overall data quality. What's happening with tags & labels when they're merged in Aurora? Share your stories and successes with the fourth annual Khoros Kudos Awards! Thanks for that, Caroline!

2023 52

2023 Webinar Events Metrics 52

Eptica

SEPTEMBER 10, 2020

Whether you are looking at upgrading or implementing a new call recording solution, transformations in the quality management space driven by new technologies or legislation mean that the call recording market is evolving quickly so there are plenty of exciting developments to consider. Share this page on: Tweet.

Call Recording 74

Call Recording 2020 Technology Customer Journey 74

Magellan Solutions

AUGUST 14, 2021

With high-quality, human-powered data annotation , companies can build and improve AI implementations. This includes social media and eCommerce sites, with the ability to tag and report on keywords that are profane, sensitive, or neologistic, for example. Data annotation is the categorization and labeling of data for AI applications.

Healthcare 52

Healthcare Automotive Social Media 2020 52

BirdEye

AUGUST 15, 2022

Increase quality leads – By only targeting customers in your service area, you can save time and increase your number of quality leads. It involves optimizing a website’s title tags, meta descriptions, h1 tags, and other elements that influence organic search engine rankings. How do I track my marketing activities?

Marketing 98

Marketing Social Media Competitive Advantage Events 98

Playvox

JANUARY 12, 2022

In this environment, contact center leaders and their teams have consistently sought out vendors that provide agent-centric solutions to improve quality and workforce management. What’s more, customer service and support organizations around the globe are increasingly investing in AI solutions to generate efficiencies and improve outcomes.

Customer Insights 52

Customer Insights Insights Contact Center Customers 52

COPC

JUNE 9, 2023

Conversation analytics, speech analytics, sentiment analysis and automated quality assurance are tools used in analytical AI. Quality monitoring data is also instrumental in distinguishing between right and wrong approaches. QA professionals deeply understand quality data and can identify bugs or inconsistencies.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

BirdEye

OCTOBER 16, 2023

But there are some basics you start now to raise your website’s standing in the SERPs: Create quality content with primary and secondary keywords. Use keywords in your image and video tags. Get backlinks from high-quality, authoritative websites. Create videos and other visual content for your site.

Management 110

Management Demo Brands Consumers 110

Kustomer

SEPTEMBER 12, 2023

Generative AI can enable customer service teams to work more efficiently and focus on the more fulfilling aspects of their job: deliver quality customer service. Incorrect or delayed tagging can lead to the customers receiving the wrong information or, worse, no response from your business at all. But they don’t have to be.

Social Media 52

Social Media 2023 Consumers Demo 52

TechSee

JUNE 1, 2021

Brands and retailers leverage gig customer service workers to ensure high-quality customer experiences while only staffing and paying for the actual work needed. This format also gives businesses the flexibility to take on additional GigCX agents when necessary, allowing organizations to ensure top-quality service during high-volume periods.

Customer Service 109

Customer Service 2027 2022 Consulting 109

Beyond Philosophy

OCTOBER 26, 2023

Later, the concept of a brand developed to serve as provenance, signaling a level of quality and where to go if something was wrong. The brand’s reputation and consistent quality create value over and above the product. These include: Functional Value: This area is the quality signal value of the brand.

Brand Values 89

Brand Values Brands Social Media Sports 89

Eptica

FEBRUARY 5, 2021

Tags: Quality Management Systems, Unified Communications, Cloud Contact Centre Categories: Trends & Markets. Looking forward, the world of work has changed forever, leading to a need for a hybrid working model within customer service. Share this page on: Tweet.

2021 72

2021 2020 Blog Technology 72

Magellan Solutions

MAY 8, 2021

Agents would be able to store, organize, and tag chats to filter them for review later. Consider tagging for things like feature requests and bugs, as well as by question type or topic. Magellan Solutions has all the qualities of a reliable live chat service provider. Live chat data helps inform product decisions.

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Customer Service Representative Travel Banking Connections 52

Customer Bliss

SEPTEMBER 20, 2016

Before OpenX, she was Chief Customer Officer at Tagged, a social discovery network with 300 million members, for which she ran all product, revenue, and business operations. The definition of quality: Look, all business cultures need to be somewhat critical of new ideas and concepts. The product strategy: Is there one?

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Chief Customer Officer Leadership Definition User Experience 201