CSM Magazine

MARCH 25, 2024

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. Using AI helps to ensure emails always correct and convey the right message in the right tone. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails.

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Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

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Reference Technology Customer Satisfaction Presentation 52

InMoment XI

APRIL 23, 2024

Unlocking the Power of AI in CX At the heart of InMoment’s Smartest Actions lies the integration of AI in customer experience technologies. By leveraging AI, businesses can automate processes, optimise interactions, and deliver exceptional experiences that resonate with customers.

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Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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SaleMove

FEBRUARY 23, 2024

Community banks and credit unions need to navigate the challenges of Generative AI to stay competitive. The post Generative AI Will Transform How Financial Institutions Interact with Customers appeared first on Glia Blog | Digital Customer Service Explained. Here’s how.

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inQuba

JUNE 22, 2023

Harnessing the power of generative AI for personalized experiences and actionable insights –use cases included Businesses have been frustrating customers for the longest time. Fortunately, advances in AI are offering some hope. So, where is generative AI having the greatest impact on customers’ experiences?

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Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? But they don’t have to be.

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Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. Enter Generative AI in Customer Experience Generative AI presents a transformative solution to these omnichannel challenges.

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SAP Customer Experience

JANUARY 3, 2024

In the ever-evolving landscape of customer relationship management (CRM), businesses are turning to cutting-edge technologies to streamline processes and enhance customer interactions.

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CSM Magazine

JANUARY 18, 2024

Nina Schick, Generative AI expert Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. “Nina’s vision for the future of AI inspires and challenges us to think bigger in order to build deeper consumer connections. .

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CSM Magazine

DECEMBER 6, 2023

Almost every organization is evaluating generative AI (GenAI) solutions and trying to figure out how to leverage the technology to drive business value today, rather than waiting for the future. As an AI framework, RAG attempts to provide a narrow and relevant set of inputs to GenAI to yield an accurate and reliable summary.

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CSM Magazine

DECEMBER 7, 2022

You may have heard the term generative AI before, but what does it actually mean? In short, generative AI is a type of artificial intelligence that is used to create new things. According to Gartner, Generative AI is one of the top 5 impactful technologies in 2022. How does Generative AI work?

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Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

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CSM Magazine

JUNE 26, 2023

Right now, generative artificial intelligence (AI) tools like ChatGPT are making headlines — and in some cases, being used to write those headlines — leading to excitement and speculation about what the future holds. What is Generative AI? Generative AI can be foundational technology for convenient self-serve options.

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West Monroe

MARCH 16, 2023

Generative AI products like ChatGPT have introduced a new era of competition to almost every industry. The first camp: Test generative AI far and wide. The first camp: Test generative AI far and wide. How do you successfully balance risk and innovation with generative AI? What are we seeing?

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West Monroe

MARCH 16, 2023

Generative AI products like ChatGPT have introduced a new era of competition to almost every industry. The first camp: Test generative AI far and wide. The first camp: Test generative AI far and wide. How do you successfully balance risk and innovation with generative AI? What are we seeing?

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Innovation ROI Financial Social Media 52

Ascribe

JULY 19, 2023

[FOR IMMEDIATE RELEASE] CINCINNATI, Ohio, July 19, 2023 Ascribe, a leading provider of SaaS text analysis solutions, announces the integration of cutting-edge Generative AI in CX Inspector with Theme Extractor and AI Coder with Theme Extractor. CX Inspector delivers better insights from open ends, faster.

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CSM Magazine

FEBRUARY 6, 2023

Generative AI tools – such as ChatGPT – have captured the minds of everyone across the technology spectrum and beyond. Stuart Dorman, Chief Innovation Officer at Sabio Group takes a closer look at this potentially disruptive technology. Download our new e-book for further reading on Generative AI.

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Gainsight

NOVEMBER 13, 2023

And, while we’ve been leading in AI since first announcing Horizon AI in 2021, we’ve been hard at work making AI more meaningful and using the latest Generative AI technologies to add more value to our customers’ day-to-day needs. But the productivity power doesn’t stop there.

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Ascribe

SEPTEMBER 16, 2023

Artificial intelligence (AI) has gone mainstream and there is simply no escaping reading, hearing and talking about it. No matter the industry, AI will impact it. Indeed, AI is already impacting such disparate industries as finance, health care, travel, national security and farming! AI is an essential piece of that solution.

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TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers.

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West Monroe

MARCH 27, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "How AI and the Next Generation of Employees are Shaping the Workplace" on Spreaker. Miller, a top AI leader, advisor, and investor. She has led multiple global AI initiatives at two of the five largest cloud providers in the world (Amazon and IBM).

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Doing CX Right

OCTOBER 29, 2023

Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. The post The Power of Generative AI – Transforming Customer Service appeared first on Doing CX Right.

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Team Support

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

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Gainsight

MAY 17, 2023

Nick Mehta, CEO of Gainsight, took the stage to celebrate the tenth anniversary of Pulse and get fired up for the next decade, powered by generative AI , DCS, and—most importantly—all of you. According to Mehta, “The truth is today, even though the technology has evolved, the customer experience has devolved.”

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West Monroe

APRIL 25, 2023

As use cases for generative AI continue to proliferate—and as the technology continues to evolve—one area of practical application has caught our eye for pharma companies: patient support programs. Not only can generative AI augment existing patient support channels (phone, chatbot, SMS, etc.)

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eGain Blogs

FEBRUARY 13, 2024

Generative AI has reignited interest in knowledge management (KM). KM is not only a BFF for gen AI but a foundational one at that! Gen AI helps KM Gen AI accelerates each step of the KM lifecycle on a modern knowledge platform. KM helps Gen AI Gen AI can transform business, but it also poses significant risks.

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Forrester's Customer Insights

FEBRUARY 16, 2023

If your inbox (or social media feed) looks anything like ours, you’ve likely been seeing announcement after announcement of vendor integrations with OpenAI’s ChatGPT or other generative AI technologies. Not a huge […]

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West Monroe

MAY 7, 2023

Key Takeaways Prompt engineering is the ability to guide the LLM output based on the prompt to give guardrails and exceptions—either through text or code—that improve the response of generative AI tools like ChatGPT. It’s clear that generative AI is a powerful tool that can boost productivity.

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ShepHyken

NOVEMBER 27, 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a company’s website and use the search bar to find information, the technology behind it can provide relevant and helpful results, making it easier to get the answers they need.

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TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. 3 Visual AI-Enabled Features to Facilitate the Move to 5G. The Unavoidable Reality: 5G Adoption.

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TechSee

JANUARY 9, 2023

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words. Integrating Visual Engagement Technology in Your Field Service Strategy.

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Ascribe

JULY 26, 2023

CX Inspector, now with the power of Theme Extractor and Generative AI, is a significant leap forward in text analysis technology, extracting descriptive actionable insights from open end responses instantly. The benefits of CX Inspector with Theme Extractor and Generative AI include: Clear and Descriptive Insights Instantly.

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Social Media Insights Customer Satisfaction Innovation 40

Optimove

NOVEMBER 21, 2023

Marketing and technology used to be two separate worlds. My aim is that this post gives insight into how that role has evolved as technology has surged forward and offers insight into what lies ahead. Our Marketing-Technology History I used to be on the marketing side. I am that person at Entain – as the Head of CRM Engagement.

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TechSee

MARCH 1, 2021

Whether it’s virtual assistants for self-service, auto-prompted next-best-actions, or AI-assisted product recommendations, today’s digital-first approach is setting the scene for customer service organizations to shift from being such a cost center. And like most things today, the best way to achieve this is through technology.

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Team Support

APRIL 15, 2021

Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Technology is making an increasingly significant contribution to customer service. High Touch Technology. Enhanced Customer Support.

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