SurveySensum

NOVEMBER 24, 2023

The Fix -Text Analytics Software Here’s what I do – Let’s say I receive about 350 comments every week which equals about 1500-2000 comments in one month. So, what I do is, use SurveySensum’s Text Analytics Software to efficiently manage and analyze the NPS program. So what to do? That’s a lot, right?

NPS 52

NPS User Experience Demo Feedback 52

Lumoa

JANUARY 23, 2018

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.

NPS 121

NPS Financial Feedback Net Promoter Score 121

InMoment XI

DECEMBER 29, 2014

As a person responsible for customer experience in your organization, you’ve probably heard a lot about text analytics. As MaritzCX’s text analytics subject matter expert and director, I’m going to provide a surprising answer to the question, “Should you care about how text analytics works?”

Article 200

Article Customer Experience Automotive Customers 200

InMoment XI

DECEMBER 29, 2014

As a person responsible for customer experience in your organization, you’ve probably heard a lot about text analytics. As MaritzCX’s text analytics subject matter expert and director, I’m going to provide a surprising answer to the question, “Should you care about how text analytics works?”

Article 200

Article Customer Experience Customers 200

InMoment XI

DECEMBER 29, 2014

As a person responsible for customer experience in your organization, you’ve probably heard a lot about text analytics. As MaritzCX’s text analytics subject matter expert and director, I’m going to provide a surprising answer to the question, “Should you care about how text analytics works?”

Article 200

Article Customer Experience Customers 200

Customercount

NOVEMBER 10, 2020

Unstructured survey questions are where resorts will find the real answers when looking at their customer experience and the latest text analytics software can help uncover the true meaning. The post The importance of text analytics for timeshare resorts appeared first on CustomerCount.

Customer Experience 98

Customer Experience Feedback Customers Management 98

Ascribe

AUGUST 29, 2022

Choosing the Right Text Analytics and Sentiment Analysis Tool to Analyze Your Open-Ended Responses. Ascribe CX Inspector was designed to meet the need for an efficient text analytics tool. How to Use CX Inspector for Text Analytics and Sentiment Analysis. Ease of Use.

Advertising 40

Advertising Customer Satisfaction Insights Innovation 40

InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Matthew says that other text analytics tools were not even on the table, because what most of them ask in a yearly fee is unattainable for us.

Net Promoter Score 90

Net Promoter Score Definition NPS Feedback 90

Lumoa

DECEMBER 18, 2017

The future of the feedback analysis - text and voice analytics. I am a big fan of text and voice analytics. Text and voice analytics dive deep into that and essentially, if you wish, create a score based on how customers actually felt. Text analytics help you to hear the real voice of the customer.”

Customer Experience 109

Customer Experience Net Promoter Score Customer Journey Mapping NPS 109

InMoment XI

APRIL 24, 2024

InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. By leveraging advanced technology such as AI-powered chatbots, predictive customer analytics , and telecommunication tools, these centers streamline workflows, reduce wait times, and optimize resource allocation.

Contact Center 260

Contact Center Healthcare Insurance Social Media 260

Wootric

SEPTEMBER 13, 2018

But AI-powered text and sentiment analysis may not be worth it for everyone. Enhancing a mature CX program with analytics software. For those of you considering text and sentiment analytics, you’ve probably already got a customer experience strategy and a Voice of Customer listening system.

ROI 81

ROI NPS Feedback Insights 81

Thematic

OCTOBER 1, 2018

Maybe you’ve used Text Analytics methods to analyze free-form textual feedback (verbatims)? What is text analytics? Text analytics is the process of extracting meaning out of text. Text analytics is the process of extracting meaning out of text. Some text analytics background….

Feedback 76

Feedback Banking Insights NPS 76

InMoment XI

FEBRUARY 8, 2024

Conversational Analytics Conversational analytics utilize advanced technologies to analyze spoken or written conversations. AI-Driven Text Analytics Text analytics are a powerful feature that automates the analysis of written communication including emails, chat transcripts, and social media interactions.

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

Ascribe

JUNE 2, 2020

Text analytics technology introduces an automated approach to analyzing and visualizing unstructured text data for qualitative measurements. Read more » The post Text Analytics appeared first on Ascribe.

Measurement 40

Measurement Feedback Technology Customer Experience 40

InMoment XI

JANUARY 12, 2024

Audio Transcription: Audio data is typically transcribed into text using speech-to-text technology. This involves tasks such as tokenization (breaking text into words), syntactic analysis (parsing sentence structure), and semantic analysis (interpreting meaning). This step is crucial for analyzing spoken conversations.

E Commerce 260

E Commerce E-support Healthcare Multi-Channel 260

InMoment XI

MAY 28, 2020

Text analytics, also known as text mining, is a technology that turns that unstructured information into structured information so that it can be properly analyzed by business intelligence systems. With text analytics, businesses have the power to collect, store and.

Customer Satisfaction 260

Customer Satisfaction Article Technology Information 260

Customercount

MAY 2, 2019

Case Study: Breckenridge Grand Vacations uses Keatext text analytics and sentiment analysis to improve customer happiness. Continue reading → The post Text Analytics and CustomerCount reporting improves customer experience appeared first on CustomerCount.

Customer Experience 75

Customer Experience Customers 75

InMoment XI

DECEMBER 1, 2022

We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more! Forrester Text Analytics Wave. InMoment received the highest possible score and was named Leader in the Text Analytics Wave report.

Return on Investment 493

Return on Investment Automotive ROI Reference 493

Experience Matters

SEPTEMBER 16, 2014

We just published a Temkin Group report, Case Studies in Text Analytics. The research provides rich details about how five leading companies—American Express, ADP, Firstsource, Safelite AutoGlass, and Verizon—are using text analytics. You may also want to see the report Text Analytics Reshapes VoC Programs.

Customer Connectedness 98

Customer Connectedness Download Insights Customer Experience 98

InMoment XI

JANUARY 13, 2022

Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback. To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. This allowed the organization to capitalize on the data collected from the new survey approach.

NPS 493

NPS Metrics Feedback Presentation 493

InMoment XI

JANUARY 10, 2024

AI-Driven Text Analytics AI-Driven Text Analytics refers to the application of artificial intelligence and machine learning techniques to analyze and derive meaningful insights from unstructured text data. Manually processing and analyzing these recordings can be time-consuming and impractical.

Contact Center 260

Contact Center Omnichannel Customer Satisfaction Retail 260

Eptica

AUGUST 30, 2017

Date: Wednesday, August 30, 2017 How text analytics delivers customer experience value. In my previous series of blogs I explained the basic AI terms , including bots and chatbots , and the impact they have on CX, and now I want to turn my attention to text analytics. Published on: August 30, 2017. Contraction resolution.

Customer Experience 50

Customer Experience 2017 Hotels Social Media 50

Confirmit

JANUARY 15, 2020

To boost that insight, RS has worked closely with the Confirmit team to implement a sophisticated program of text analytics to get a deeper view of customer feedback. The results? NPS scores are up across the board – a direct result of the decisions made on the strength of really accurate customer insight.

Net Promoter Score 52

Net Promoter Score Customer Centricity Download NPS 52

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Conversational analytics is also powerful as we are no longer limited to low numbers of survey responses, or hearing only from those customers that take the time to respond.

Customer Experience 493

Customer Experience Social Media Call Center Metrics 493

InMoment XI

DECEMBER 29, 2022

John Lewis, who has served over the past few years as InMoment’s Executive Chairman, brings deep expertise in the information services and software analytics sectors, as well as significant experience transforming and scaling rapidly growing businesses. 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022.

2022 260

2022 2023 B2B 2021 260

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. How is Unstructured Data Used? Unstructured data, despite its inherent complexity, holds immense potential for various applications across industries.

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

PeopleMetrics

JULY 31, 2018

Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Then text analytics organizes all topics in a visual display, often in the form of a word cloud.

CEM 79

CEM Telecommunications Hotels 2001 79

Alida

JANUARY 25, 2022

Some highlights include monitoring online reviews with Alida Social, better targeting customer segments with Alida Touchpoint, easily tracking and automating your insight efforts with AI-infused Text Analytics and Dashboards, and so much more!

2022 246

2022 Touchpoint Innovation Insights 246

Keatext

OCTOBER 14, 2018

The post Using text analytics to guide product recalls appeared first on Keatext.

Management 66

Management Customer Experience Customers 66

Keatext

SEPTEMBER 4, 2019

The post Improving customer care with AI text analytics appeared first on Keatext.

Customer Care 56

Customer Care Customers Customer Experience 56

Keatext

SEPTEMBER 17, 2019

The post How text analytics can help you counter fake reviews appeared first on Keatext.

Customer Experience 60

Customer Experience Customers 60

Clarabridge

OCTOBER 30, 2015

Just like your neighbor who gives out full-sized candy bars, this Halloween we’re giving out the good stuff: three solid tricks for picking out the right text analytics tools (plus an extra treat, because you look so cute in your costume). Look for the best NLP. Seek out omni-source capabilities. Search for flexibility.

Touchpoint 74

Touchpoint Customer Insights Feedback Insights 74

Keatext

MARCH 26, 2019

The post How Breckenridge Grand Vacations improved their customer experience with text analytics appeared first on Keatext.

Customer Experience 63

Customer Experience Customers Hospitality 63

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. That’s where text analysis, or text mining, comes into play. It’s about making a strategic leap, not just keeping pace.

Social Media 157

Social Media Feedback User Experience Insights 157

SMG CX

DECEMBER 17, 2020

And an efficient text analytics solution is a crucial component to gleaning those insights you need to take informed action on customer feedback. Analysis of open-ended feedback is critical in surfacing what customers are saying and why they are saying it.

Feedback 52

Feedback Customer Experience Insights Information 52

Keatext

FEBRUARY 6, 2024

The integration of text analytics in the employee feedback loop is how HR leaders can rebuild company culture in the wake of the pandemic.

Culture 52

Culture Feedback Leadership 52