Playvox

OCTOBER 18, 2022

In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. Offering remote work has a big impact on agent retention and recruiting: 41% of managers say a work-from-home option has reduced resignations, and 49% say they use it as a recruitment tool. Leanne Y.,

Contact Center 69

Contact Center Management 2022 Transportation 69

Playvox

AUGUST 30, 2022

Our 2022 research study of contact center agents and managers revealed a big conflict between these groups: Despite most agents’ appetite for remote work, almost half of contact centers plan to bring employees back to the office this year. If you want to keep your team, you need to explore ways to continue remote work.

Contact Center 84

Contact Center Transportation Events Management 84

TechSee

OCTOBER 9, 2018

On her way out, she checks with Alexa whether her shoes have been shipped by Amazon, grabs her ear buds, sets her smart home security system, and rides her electric scooter to her WeWork shared office space, stopping briefly at the local convenience store to pick up her morning coffee. A day in the life of a Millennial.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Over 50% of home services and contractor businesses are still unverified. Key findings 1. 40% of businesses exceed 1,000 monthly search views.

2024 59

2024 Insights Automotive Hospitality 59

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. In this blog post, we bring you the top fourteen plumbing lead generation ideas to help you scale your business faster than competitors.

Social Media 59

Social Media Advertising 2024 Marketing 59

Think Customers

MARCH 21, 2022

At-home work, once a necessity during the pandemic, has become a make-or-break characteristic for future career choices. 2022, 68% of remote workers surveyed are comfortable returning to the office, compared to 46% in Feb. 2022, 68% of remote workers surveyed are comfortable returning to the office, compared to 46% in Feb.

2021 52

2021 2022 Engagement Webinar 52

Uniphore

JUNE 10, 2021

We’ve learned a lot during the past 12 months: what restaurants deliver, what six feet actually looks like, what makes up a “home office.” Along the way, we learned a lot about the obstacles customers and agents face today. We also learned where automation can make the biggest impact. Make Legacy Tech Work Smarter.

Call Center 98

Call Center Contact Center Webinar 2021 98

SurveySensum

MARCH 11, 2024

A happy workplace not only improves individual feeling good, but also lays the groundwork for increased productivity, creativity, efficiency, and teamwork. According to Gallup’s research in the USA, organizations with highly engaged workers had 21% higher profitability and 17% higher productivity than those with disengaged employees.

Culture 52

Culture Feedback Demo Communication 52

Playvox

AUGUST 15, 2022

Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Whether your contact center is remote, hybrid, or moving back to the office full-time, getting agent performance right means unlocking the potential of every employee, every day.

Contact Center 77

Contact Center Engagement Management Communication 77

BirdEye

JANUARY 25, 2024

From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Over 50% of home services and contractor businesses are still unverified. Key findings 1. 40% of businesses exceed 1,000 monthly search views.

2024 52

2024 Insights Automotive Hospitality 52

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. Table of contents Why do you need a marketing plan for your lawn care business? Table of contents Why do you need a marketing plan for your lawn care business?

Marketing 64

Marketing Social Media Advertising User Experience 64

GetFeedback

APRIL 8, 2019

Instead, try these deep audience research methods to uncover who your audience truly is and what they want. You already know that demographics, like age, gender, income, and education, help you understand who your audience is so you can speak their language. Because these people are already interacting with your brand.

B2B 207

B2B Social Media Blog Customer Journey Mapping 207

Talkdesk

MAY 19, 2020

The possibility to work from home provides staff with greater flexibility and reduces levels of pressure and stress. Having grown more than 44% over the last five years, remote work has proved to be a huge enabler for business productivity. Think about why and how it can benefit your organization as a whole.

Communication 100

Communication Measurement Management Information 100

Magellan Solutions

AUGUST 21, 2021

Is a Work From Home Setup Effective in BPO Philippines? The truth is, working from home have a positive impact on employees. In the Philippines, 8 out of 9 professionals are satisfied with their current remote working arrangements, with 9 out of 10 reporting a similar or higher level of productivity while working from home.

Call Center 52

Call Center 2021 2019 2013 52

ProProfs Chat

NOVEMBER 19, 2021

And just like online surveys, poll questions are also a great way to gauge public opinion on a specific topic. A poll is nothing but a mini-survey having one or two questions that help you connect with your audience for on-the-spot feedback. Good poll questions could be an ideal way to spark a conversation with your target audience.

Engagement 98

Engagement Sports Net Promoter Score Financial 98

Lumoa

MARCH 21, 2023

Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. To help you out, we have listed our top 10 must-read customer experience books.

Books 94

Books Customer Experience Chief Customer Officer Customer Experience Management 94

ProProfs Chat

MAY 6, 2020

As per Forbes , 80 to 90 percent of employees want to work from home, at least on a part-time basis. . As per the Harvard Business Review, while 22% of Americans work from home, around 50% of them are involved in virtual or remote work. . What makes managing a remote customer service team so daunting?

Management 108

Management Customer Service Communication Customers 108

Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? When we talk about outsourcing, one of the top destinations that comes up is the Philippines. The Philippines is really the top call center hub in the world. Simple, all call center PH makes their people happy. Rewards program.

Call Center 52

Call Center Contact Center Hospitality Culture 52

BirdEye

JUNE 21, 2023

In today’s cutthroat business world, staying informed about your competition is more crucial than ever. This powerful tool lets you dissect your competitors’ strategies, strengths, and weaknesses, enabling you to make data-driven decisions that propel your business forward. Being excellent is still paramount.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

BirdEye

DECEMBER 12, 2023

This frustrating cycle can be a significant obstacle to efficient communication and productivity. The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. In this blog, we’ll explain what voicemail recordings are and how to make them effective.

Automotive 59

Automotive Communication Demo Information 59

BirdEye

JULY 19, 2022

With nearly three billion active users, it’s no surprise why businesses are using Facebook to advertise their products and services. Business Manager can act as a central hub for all of your Facebook business resources. You can also link your Business Manager account to your Instagram Business account.

Connections 98

Connections Management Advertising Social Media 98

NetBase

SEPTEMBER 8, 2020

No one works in an office anymore – not in numbers that make sense to justify renting space, at least. And this realization has emerging trends around remote work on the rise, and has brands rethinking how to use abandoned office space – assuming they’ll use it at all! Work from home initiatives could save U.S.

Brands 67

Brands 2005 Social Media 2016 67

SurveySparrow

OCTOBER 30, 2022

The correct time for conducting polls is customer-specific, so we can’t help there, but if you want the top poll questions for every occasion, this is the article! Fun polls or funny poll questions are the best at getting your audience’s attention and keeping them hooked. On a scale of 1 to 10, how hard is it to make you laugh?

Sports 52

Sports Travel Financial Events 52

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. A satisfied customer is more likely to become an advocate for your brand. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

ProProfs Chat

APRIL 30, 2020

But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson , Founder- Virgin Group. In case you are wondering what is a pandemic plan or how to prepare for a pandemic, we have assembled the right answers and ways you can still be hopeful during this gloomy atmosphere.

Entertainment 98

Entertainment Communication Social Media Government 98

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. A satisfied customer is more likely to become an advocate for your brand. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Playvox

OCTOBER 12, 2022

Most people, including customer service agents, are ready for a restart, which makes now the perfect time for contact center leaders to revisit their remote work playbooks. According to an article by KPMG , more than $7 trillion dollars will be invested in making work digital by 2023. Avoid the Temptation to Micromanage.

Contact Center 76

Contact Center Management Customer Service Representative 2023 76

West Monroe

NOVEMBER 14, 2022

They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models. They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models.

2022 98

2022 Healthcare Hospitality Consumers 98

CSM Magazine

AUGUST 7, 2020

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Here, we will discuss some ways to improve your employee satisfaction at the office and find the best ways to retain the talent you’ve acquired and build their loyalty for your business.

Rewards Programs 59

Rewards Programs Seminar Workshop Culture 59

Kustomer

AUGUST 17, 2020

The conversations naturally flowed from how their businesses are handling the COVID-19 crisis, to transformation while resources are crunched, and finally their top three strategies for success. A key theme that kept surfacing was the importance of unifying product and CX. What Is Being Done NOW. And boy did that ring true.

Metrics 52

Metrics Social Media Customer Service Representative Technology 52

Comm100

APRIL 7, 2020

Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to help contain the spread of the virus, while trying to continue operations ‘as normal’. Whatever camp you’re in, your customer service will have been affected.

Article 52

Article Customer Service E-support Contact Center 52

SurveySensum

JULY 28, 2023

Regardless of where you belong – B2B or B2C your customers want much more than a single easy transaction. Yes, they want Personalized experiences that make them come for more. We’ve got you covered with the 7 best trends that will revolutionize your customer experience and propel your business to new heights.

B2B 52

B2B Customer Experience Omnichannel Loyalty 52

SurveySparrow

DECEMBER 13, 2022

The HIPAA-compliant form builders available today are a great way to help businesses to protect better their customers’ personal health information (PHI) while streamlining their workflow. In this article, we’ll explore the top 10 HIPAA-compliant form builders for automating PHI & workflows. HealthFusion. NextGen Healthcare.

Healthcare 52

Healthcare Document Information Download 52

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. Brands must distill familiarity out of new ideas to make it easy to trust and follow. Test your assumptions about the customer journey.

2016 267

2016 Innovation Marketing Insights 267

CSM Magazine

NOVEMBER 15, 2022

When you’re hiring new employees, look for people who share your company’s values and who will fit in with your existing culture. The best way to do this is to create a detailed job description that includes not only the skills and experience you’re looking for but also the personal qualities and attributes you value.

Culture 52

Culture Customer Service Customers Customer Centricity 52

SurveySparrow

APRIL 28, 2022

There are multiple ways to collect these pieces of information. We’ll explore different employee satisfaction survey examples, but up first, let’s see what makes up this survey? It’s time now to see how your HR team can achieve that using 10 employee satisfaction survey examples. How can we improve your satisfaction level?

Seminar 52

Seminar Culture Events Leadership 52

BirdEye

MAY 1, 2023

If you’ve ever struggled with figuring out how to price your products, you’re not alone. Many business owners don’t know how to price their products or services. Getting your pricing strategy right helps your business grow and turn profitable. Pricing your offers too low can negatively impact your profitability.

Telecommunications 98

Telecommunications Consumers Customer Retention Marketing 98