Storyminers

NOVEMBER 30, 2016

Imagining your organization as an adaptive enterprise is a valuable exercise. What if instead of hiring three different companies to transcribe, edit, and post your next blog to your website, you could hire one company? Each of these examples of adaptive enterprises is real, works, and is profitable. But, is it working?

Omnichannel 73

Omnichannel 2016 Leadership Workshop 73

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size. By Gary DeAsi It’s no surprise that customer experience is now a make-or-break factor for business success. Only 2% say it’s not so important.

Customer Journey 89

Customer Journey Measurement Management NPS 89

Storyminers

NOVEMBER 30, 2016

Imagining your organization as an adaptive enterprise is a valuable exercise. What if instead of hiring three different companies to transcribe, edit, and post your next blog to your website, you could hire one company? Each of these examples of adaptive enterprises is real, works, and is profitable. But, is it working?

Omnichannel 87

Omnichannel 2016 Leadership Workshop 87

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Using personas, a practice highly recommended by CX experts means multiple journeys should be analyzed. I’ll discuss personas in more detail below. At a high level, the difference is obvious.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Magellan Solutions

JUNE 21, 2021

On top of that, it offers modern solutions to traditional problems and it keeps improving overtime. There are three ways that you can implement your cloud service – public, private, and hybrid. One of many reasons why a call center service provider becomes successful is their use of a cloud-based platform. Public Cloud.

Call Center 52

Call Center Contact Center 2020 Information 52

Amity

JUNE 12, 2017

This is part one of a three-part blog post: Part one : Provides the case for the new Customer Maturity dimension and why it is so critical for sophisticated CS teams. This is part one of a three-part blog post: Part one : Provides the case for the new Customer Maturity dimension and why it is so critical for sophisticated CS teams.

Automotive 54

Automotive Retail Customer Success Customers 54

SurveySparrow

SEPTEMBER 28, 2021

Why is that, and what are the top AI conversational platforms for post-covid times? It’s the brain. That’s right. The brain can understand language, emotions, the randomness of human nature. It responds to anything while taking care of these. . Unfortunately, they haven’t had success here. and start with no further ado? Wise option, right? .

2021 52

2021 E-support Social Media E Commerce 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? The loans are underwritten by the enterprise value – which is a multiple of EBITDA. We hear loyalty leaders state all the time that they have embraced ‘best practices’.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Education Services Group

JULY 28, 2019

It makes sense that we divide our customers and prospects into various groups based upon their specific needs or shared characteristics. These distinct separations help B2B businesses to connect customer needs with characteristics. You wouldn’t ask your accountant for help with child care.

Customer Success 40

Customer Success Customer Journey Mapping Customers Financial 40

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Totango

OCTOBER 29, 2019

Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. This should be someone you can trust with the important job of establishing and cultivating relationships with top-tier clients. So, how can you create a team that will give you the results you want?

Customer Success 61

Customer Success Demo Feedback Customers 61

Currency Alliance

JANUARY 22, 2020

The top loyalty jobs are tough. Those may seem tough acts to follow, but there are actually dozens of other brands that have carved out unique propositions that created enormous enterprise value from the loyalty of their customers. Every CEO waxes lyrical about the importance of loyalty. That ought to make your job easier.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Russel Lolacher

MAY 30, 2022

Connect with Gregg on his platforms: Website. In this episode of Relationships at Work, Russel chats with author and keynote speaker Gregg Ledermen on how being a good human through knowing your values and embracing your vulnerability can make you a better human leader at work. PLAY AND SUBSCRIBE. Or, listen on: Apple Podcasts. KEY TAKEAWAYS.

Leadership 52

Leadership Culture Books Airlines 52

CXApp

DECEMBER 12, 2017

Thirty-three percent of Gen Z’ers watch lessons online , while twenty percent read textbooks on tablets and mobile devices, and thirty-two percent work with classmates collaboratively, online. With each generation comes a remapping of the workplace or the modernization of business. Let’s take a closer look. Queue the Gen Z’ers.

Technology 40

Technology 2024 2016 Innovation 40

CXApp

DECEMBER 12, 2017

Thirty-three percent of Gen Z’ers watch lessons online , while twenty percent read textbooks on tablets and mobile devices, and thirty-two percent work with classmates collaboratively, online. With each generation comes a remapping of the workplace or the modernization of business. Let’s take a closer look. Queue the Gen Z’ers.

Technology 40

Technology 2024 2016 Innovation 40

Currency Alliance

MARCH 21, 2019

Enterprises everywhere are migrating to microservices in order to reduce costs, increase agility and to achieve more with their data. Loyalty systems were some of the first marketing technology, dating back 35 years. Now, these legacy systems are showing the strain. Making the same progress in loyalty has been much more difficult.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

SurveySensum

DECEMBER 1, 2021

How to choose the right NPS tool? 15 Best NPS tools of 2022. SurveySensum. Nice Satmetrix. GetFeedback. Promoter.io. CustomerGauge. SurveySparrow. Conclusion. Introduction. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .

NPS 52

NPS 2022 Net Promoter Score E-support 52

Wootric

AUGUST 4, 2020

The technical definition of Customer Lifetime Value (CLV) is the revenue earned from a single customer over time. It’s an equation that subtracts the cost to acquire a new customer (CAC) from the total revenue from that customer. The goal is to make the revenue-over-time from each individual customer as high as possible.

Metrics 52

Metrics Net Promoter Score E Commerce Effort Score 52

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Most programs do a fairly good job focusing on frequent customers.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Currency Alliance

NOVEMBER 16, 2021

Few professionals think deeply about the characteristics of a reward catalog, and why they are important in driving customer engagement. Rewards that are interesting for less-frequent customers, as well as to frequent customers, motivate every customer to engage more, and increase the share of wallet that they allocate to your brand.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

Few professionals think deeply about the characteristics of a redemptions catalog and why they are important in driving customer engagement. Rewards that are interesting for less-frequent customers, as well as to frequent customers, motivate every customer to engage more, and increase the share of wallet that they allocate to your brand.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Without further ado, let’s dive in.

Customer Journey 43

Customer Journey Events Metrics Government 43

West Monroe

APRIL 4, 2023

By introducing new capabilities to analyze sensor data from 375,000 connected vehicles, Navistar has helped vehicle owners reduce maintenance costs by up to 40%. We can expect to soon see it embedded in workplace technologies, enterprise resource planning systems, and other business applications. All Rights Reserved.

2023 52

2023 Measurement 2030 Leadership 52

Grade.us

JANUARY 14, 2019

He's the co-founder of Top Rank Marketing , a company who's Online Marketing Blog is considered one of the most influential marketing blogs around. Carmen: Congratulations on your fifteen year anniversary with Top Rank Marketing blog! I'm a fan of the Top Rank blog. " I'm a fan of the Top Rank blog. I just got a letter.

Marketing 37

Marketing B2B Blog Consulting 37