Experience Investigators by 360Connext

FEBRUARY 3, 2020

I’ll focus on Customer Experience educational resources here, since that’s the topic nearest and dearest to my heart. CX Podcasts. What’s not to love about Podcasts? Looking for some good CX Podcasts? The Modern Customer Podcast. Visit The Modern Customer Podcast. Visit Experience This!

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ShepHyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. As I always promise, if you reach out to me on any social channel and ask a question, I’ll answer it there or in my newsletter , in my videos , in my podcast , or on my TV show, Be Amazing or Go Home. It’s just our perception.

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Customer Service Books Workshop Customer Service Training 140

Experience Investigators by 360Connext

DECEMBER 5, 2014

These are the types of questions Adam Toporek and I will be covering in our new business podcast: Crack The Customer Code! That’s right, we’re launching a podcast! Join us weekly as we cover fun topics like why the Apple Store lady video went viral, how Sephora is THE BOMB and more. How do they balance the two?

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Social Media Consulting Leadership Innovation 244

CloudCherry

SEPTEMBER 1, 2019

It’s all about the delicious strategy of Keeping It Simple, Stupid…A philosophy highly recommended by Matt Dixon -Chief Product & Research Leader at Tethr , Best-Selling Author, one of the world’s leading CX Experts, and this week’s guest on ‘ The Sweets of CX’ Podcast. Customer service should be simple right?

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CloudCherry

SEPTEMBER 11, 2019

In this week’s ‘Sweets of CX’ Podcast , it’s all about the Employee Experience and the direct correlation it has with Customer Experience. And, who better to enlighten us on the topic than Annette Franz – Author, Speaker, Founder/CEO of CX Journey Inc., It’s sweet and simple, but not always applied. and this week’s honored guest.

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Magazine Customer Experience Professionals Demo Employee Experience 199

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

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Sales NPS Customer Journey Customer Success 89

Beyond Philosophy

MAY 11, 2023

I became aware of this deficit after receiving an email from Vijay, one of my podcast listeners, asking me what we had on it. So, perhaps we didn’t blow off this topic of customer engagement so much as call it by different names. Instead, marketers want that engagement to continue, to extend the dialog.

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Customer Engagement Engagement Social Media Definition 157

Experience Investigators by 360Connext

DECEMBER 31, 2014

Crack the Customer Code , our new podcast on all things customer, is a quick (20 minutes!) Our podcast so far has included rants (mostly by me) and raves (mostly by Adam) as well as exploration of what’s next (not Google Glass). way to brush up on what you know and get inspired! Sign up and leave your competitors in the dust!

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2015 Webinar Entertainment Leadership 247

ShepHyken

SEPTEMBER 26, 2023

If you go to www.CustomerServiceArticles.com , you will find many articles covering that topic. I’ll answer your question on social media, in my weekly customer service newsletter , on my Amazing Business Radio podcast , or on my Be Amazing or Go Home TV show. And be sure to use the hashtag #AskShep.

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Customer Service Social Media Workshop Customer Service Training 134

BirdEye

MARCH 25, 2021

Today Birdeye is officially launching its new podcast, The Modern Experience Marketer , designed with the multi-location marketer in mind. The focus of the Birdeye podcast is not Birdeye, but rather on actual tips, tricks and tools you can use to help convert customer experiences into revenues.

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Marketing Customer Experience Management Customer Insights Customer Experience 97

Beyond Philosophy

AUGUST 19, 2021

My podcast partner, Professor Ryan Hamilton of Emory University, and I were honored to celebrate our 200th podcast , The Intuitive Customer. This episode encompasses what we’re trying to do on the podcast: discussing theory but then seeing the idea translate into reality.

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Playvox

JULY 25, 2022

Today we’re announcing a new way to learn about customer service for people who love to listen: the Masters of Support podcast. This new podcast showcases expert voices from around the CX industry sharing lessons learned, valuable truths, and extraordinary stories about becoming masters of support. What’s the new podcast all about?

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Call Experts

APRIL 28, 2022

Podcasts have been a popular form of entertainment since the 2000s, when iTunes made them readily accessible to the average person. And, with the rise in podcast popularity has come the rise of the customer service podcast. . Podcasts are a great way to learn something new, get entertained, or be inspired.

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Customer Service Entertainment Exceptional Customer Service Social Media 52

Experience Investigators by 360Connext

MARCH 29, 2017

When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. And recently, we’ve been showcased on C-Suite Radio , and listed as the #4 business podcast on Overcast. We never imagined podcasting would be so rewarding!

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Healthcare Consulting Customers Customer Service 110

Beyond Philosophy

MAY 7, 2021

I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve their Customer Experience using the behavioral sciences in their business. We did a podcast about the effects of smell on customer behavior and emotions recently. knowyourcustomers.)

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Customer Experience Consulting Hotels Customers 177

Customer Bliss

SEPTEMBER 28, 2017

As I’ve been doing more episodes of my customer experience podcast , I’m increasingly hearing more stories about omni-channel collaboration and experiences. There is a large topic that I feel we don’t address enough in CX circles, though, and I wanted to dedicate a quick blog to it. What’s the topic?

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E Commerce Competitive Advantage Retail Consulting 250

Storyminers

NOVEMBER 25, 2020

In this podcast we cover the next topic: Why CX design shouldn’t be about ROI. Check out this great podcast HERE. They know why people fight change, and how to engage and inspire them. He’s an inspiring CX professional and it has been a real pleasure to discuss as he’s a true storyteller. How to think from the outside in.

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Customer Experience Design Customer Experience ROI Customer Centricity 88

CustomerSuccessBox

SEPTEMBER 20, 2021

And Podcasts are a great way to learn about the CS industry, who the major players are, and what they’re doing. There are a lot of podcasts out there, and it can be a chore to find, try, and subscribe to them all. So here’s an ensemble of the top 9 customer success podcasts that one needs to subscribe to. Link: [link].

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Totango

NOVEMBER 27, 2023

Check out four highlights from the conversation, and listen to the podcast for more tips on how you can leverage digital CS to drive value to your customers and scale your business. Health scoring: Don’t set it and forget it Customer health scoring is the foundation of a good digital CS program.

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Customer Success Touchpoint Customers Insights 103

CSM Magazine

OCTOBER 31, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies and actions required following the release of the updated PCI DSS standard, PCI DSS version 4.0. Reducing the scope of PCI DSS.

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Communication Insights Technology Information 52

Experience Investigators by 360Connext

MARCH 4, 2015

If you haven’t yet discovered our podcast, Crack The Customer Code, I hope you will soon. We hope you’ll listen in, share your thoughts and suggest guests and topics you’d like us to cover! Better customer service FTW. What do you think? Enlightened leaders share their knowledge. What are you waiting for?

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Customer Bliss

MARCH 22, 2021

Read more about this topic here. Our community of experience professionals have been so giving and supportive during this time, and it’s been my honor to have so many incredible guests on my LinkedIn Live show , Daily Dose of Optimism, as well as on my podcast. And visit my podcast page for all of the episodes.

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Leadership Insights Customers Customer Experience 156

Beyond Philosophy

JANUARY 20, 2020

We discussed the idea behind the Escalation of Commitment on a recent podcast. So, if we engage with the salesperson and start saying yes to small things, then some automatic part of us goes, “Oh, I am invested in this topic. To hear more about How to Get Customers to Say Yes in more detail, listen to the complete podcast here. .

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Beyond Philosophy

FEBRUARY 2, 2024

In this episode, we explore the topic of language choices and how you can employ them in your experience also. 25:19 We share how you can also submit a video to the podcast with our None of Us Are as Clever as All of Us feature. Similarly, how you phrase prices or present choices can influence customers’ decisions.

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Consulting Interaction Communication Presentation 88

Customer Bliss

AUGUST 22, 2019

In fact, Thales Teixeira, a former Lumry Family Associate Professor at the Harvard Business School , recently spoke with me about this topic on my podcast. Customer Behaviors Are Disrupting Your Business. Thales shares that market disruption happens mostly during the process of buying products and services.

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Consumers B2C Definition Retail 120

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Thanks for considering this topic, and have a great day. We touched on these topics before. Try my podcast, The Intuitive Customer instead.

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Retail Online Experience Interaction Technology 160

NetBase

JULY 30, 2020

Podcasting has seen steamrolling growth over the last few years. It has definitely captured brands’ attention, as we see many adjusting their marketing strategies and finding new purchasers on podcasts. Here we’ll take a peek into the podcasting space to see what is making it so enticing for brands. Podcasting Pushes Forward.

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Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been ghosted. This review sums it up: “The dynamic between the two hosts absolutely makes this podcast. However, ghosting happens in other arenas, too.

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Fashion Communication Social Media Travel 60

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Listen to the podcast in its entirety to learn more about [TOPIC] Experience. The Intuitive Customer podcasts are designed to explain the psychological concepts behind customer behavior.

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Culture Leadership ROI Consulting 112

Natalie Petouhof

OCTOBER 31, 2022

Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. 4 Key Ways to Stabilize Your Business.

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Social Media Webinar Leadership Books 52

Beyond Philosophy

FEBRUARY 22, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Ethics can be a tough thing to think about. However, we did just that on a recent podcast. It’s abstract, making it difficult to learn or discuss.

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Culture Fashion Workshop Sales 78

West Monroe

MARCH 27, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. You recently said that one of the biggest topics you are advising enterprises on right now is how to manage and involve your organization, business, and teams through rapid change. Podcast home

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2023 2022 Social Media Culture 94

Customer Bliss

MARCH 9, 2017

If you’ve been listening to my podcast — I can’t believe we’ve done 41 episodes — one of the topics that comes up a lot is talent strategy. ” Most CCOs will mention talent strategy when they talk to me, either on my podcast or in client work. ” Those are just four quick areas.

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Customer Experience Sports Presentation Customers 178

ShepHyken

JULY 31, 2023

7 Things I’ve Learnt Since Launching the Business of Customer Love Podcast by Simeon Atkins (Mention Me) Just because I have a loyalty card for the local coffee shop, doesn’t mean I wouldn’t drop them for a new one that’s just opened up down the road which has an even more appealing offer to entice me. My Comment: This is a fun article.

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Article 2023 Customer Service Customer Centricity 62

Beyond Philosophy

DECEMBER 27, 2019

How they behave and why are fascinating topics and one that has much influence on our Customer Experience outcomes. The Intuitive Customer podcasts help you take your Customer Experience to the next level by unlocking the “hidden” aspects of your experience and determining what really drives value for your customers.

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2019 Loyalty Customer Retention Consulting 131

Customer Bliss

SEPTEMBER 18, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. In each episode of my podcast , I ask my guests, “What do you know now that you wish you knew then?” The following is a lightly edited transcript of the video below.

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Doing CX Right

MARCH 28, 2020

Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer Experience and Employee Engagement at a global corporation. I recently had the honor to be featured on Donna Carlsons’s podcast, as she collects strategies for 50 years to help people design a life of significance.

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