Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

ProProfs Chat

APRIL 3, 2020

The data obtained by these surveys provide useful insights that support decisions. The results are largely related to the customer’s happiness and loyalty. The online customer satisfaction survey is a simple way to gauge brand loyalty and customer retention. Some of the important features are: Ready-to-use survey templates.

Customer Satisfaction 69

Customer Satisfaction Social Media Feedback Brands 69

SurveySparrow

JUNE 19, 2023

SurveyMonkey SurveyMonkey, a well-known name in the online survey tool industry, provides an exhaustive collection of questionnaires and survey templates for various use cases. Jotform Jotform is an easy-to-use online form builder that allows you to create forms, collect data, and automate workflows.

Multi-Channel 52

Multi-Channel Document Social Media Omnichannel 52

SurveySparrow

OCTOBER 5, 2020

Typeform is a great online survey tool to use if you are looking to build fun surveys. Using SurveyMonkey, you will easily be able to gather feedback and arrive at insights from it. Conduct performance appraisals using 360 degree feedback software. Using this feature, you can easily build your survey with minimal effort. .

NPS 59

NPS Net Promoter Score Feedback Exceptional Customer Service 59

InnerTrends

JUNE 29, 2018

the frequency with which they use it. The first kind are the businesses whose value lies inside the product. Take the case of Slack – an internal communication tool for companies. The second type are businesses such as Zapier , which connect various apps to each other by using APIs. 1 engagement point.

Engagement 65

Engagement Definition Communication Connections 65

ProProfs Chat

APRIL 3, 2020

The data obtained by these surveys provide useful insights that support decisions. The results are largely related to the customer’s happiness and loyalty. The online customer satisfaction survey is a simple way to gauge brand loyalty and customer retention. Some of the important features are: Ready-to-use survey templates.

Customer Satisfaction 52

Customer Satisfaction Social Media Feedback Brands 52

NICE inContact

MARCH 27, 2018

For the first time, AI was considered leading edge for a wide range of business applications – and no longer “bleeding edge.” Customer-facing AI is evolving rapidly and is often industry or use case specific. A major conversational shift around artificial intelligence (AI) occurred in 2017.

Contact Center 54

Contact Center 2017 Omnichannel Interaction 54

Help Scout

MAY 12, 2021

Review sites like G2 and Capterra provide plenty of qualitative commentary, both good and bad, on why people choose to use certain products. Tag those cases so you can report on the recurring revenue that was saved — and so you can teach the rest of the team how to do the same. Read external review sites. Report on “saved customers”.

Customer Retention 116

Customer Retention Measurement Customers Customer Service 116

ChurnZero

DECEMBER 29, 2020

Isolating at home felt like being stuck in your own glass case of emotion. Caught in the throes of our fickle feelings – with a laugh giving way to a cry giving way to a half-laugh-half-cry hybrid – this weepy track played on a karmic loop as did the use of “unprecedented” when describing virtually anything.

2020 98

2020 Blog 2021 Chief Customer Officer 98

SurveySensum

SEPTEMBER 26, 2023

But before jumping into strategies let’s first understand what product adoption is. Product adoption refers to the process a customer goes through when they first become aware of your SaaS product to when they finally find value in it. Make the product easy to use. What is Product Adoption? Keep it short, simple, and easy.

Management 52

Management Demo User Experience Measurement 52

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Modern omnichannel platforms must use the power of the cloud. Shep Hyken.

Blog 80

Blog Omnichannel Social Media Retail 80

Oracle

APRIL 30, 2021

First, larger B2B companies that have grown via mergers, acquisitions, or organically are processing an incredible amount of quote lines daily. In that case, the distributor can enter that final price offer and immediately see a counteroffer that has taken into account similar customer orders or active initiatives like inventory aging.

B2B 46

B2B Sales Loyalty Information 46

delighted

DECEMBER 10, 2019

Understanding how ROX works and the importance of mapping enhanced customer experience to your business’ operating objectives can help you present a strong case for why measuring, managing, and acting on customer insights benefit your brand in some surprising ways. Expected Customer Experience (CX) impact on loyalty.

ROI 40

ROI Measurement Customer Experience Metrics 40

Currency Alliance

JUNE 11, 2019

People are more likely to leave their spouse than their bank[ii], so it might seem that banks have no case to answer. Extra” was a 4% interest rate which earned the average working family £100-200 a year – the kind of value you can earn from a supermarket loyalty card. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

SurveySensum

NOVEMBER 11, 2021

Use inbuilt survey templates to build effective and audience-specific surveys for different touchpoints at lightning speed. They can integrate their platform with the tools you already use to create a seamless workflow. Easy to use. Easy to use. And one more thing! It is a FREE alternative to Qualtrics as well!

2021 52

2021 Multi-Channel Touchpoint NPS 52

SurveySparrow

NOVEMBER 21, 2020

This plan will also offer you unique features like case management, workflow management, survey catalog, User management, etc. The NPS plan is designed to create customer loyalty and experience programs at ease. Using APIs, Integration, and Webhooks, you can increase the ability of this online survey tool. Key Features.

NPS 52

NPS Brands Feedback Engagement 52

SurveySparrow

SEPTEMBER 20, 2021

Uses: Experience management software has so many uses. SurveySparrow is an omnichannel experience management software that uses surveys as a primary management tool. Sparrow API. First off, Medallia doesn’t have specialized survey tools like SurveySparrow. All-rounders. #1 1 – SurveySparrow. Concept testing

2021 52

2021 Management Multi-Channel Omnichannel 52

Thematic

SEPTEMBER 16, 2019

When you use thematic analysis to analyze your customer feedback, you can quantify the common themes in customer language. Rather than focusing on themes, sentiment analysis focuses on how positive or negative the language used in customer feedback is. Text analytics involves using NLP and machine learning to extract meaning from text.

NPS 84

NPS Feedback Measurement Airlines 84

Talkdesk

NOVEMBER 7, 2016

This is becoming an increasingly important theme as many industries pivot to recurring revenue models and place a higher value on customer loyalty (makes sense considering it costs anywhere from 5-30x more, depending on which study you want to use, to acquire a new customer than to retain/sell to an existing customer).

Technology 40

Technology Customer Service Call Center Contact Center 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center 2018 Innovation Social Media 40

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center 2018 Innovation Social Media 40

Currency Alliance

OCTOBER 31, 2022

A recent article on PhocusWire helpfully outlined a range of security vulnerabilities common to loyalty programs. Some of them were matters of procedure and staff training – which are clearly important – but many were technological vulnerabilities which can be avoided by using modern tools and systems.

Travel 52

Travel Loyalty Loyalty Programs Banking 52

Currency Alliance

NOVEMBER 15, 2021

Commercetools partners with Currency Alliance to enable loyalty marketing in the age of composable commerce. Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

Currency Alliance

MAY 9, 2022

Such ‘digital washing’ (like greenwashing in the context of environmental protection) is also taking place in loyalty, where various vendors claim to be true SaaS platforms or API-centric. However, in reality, many have only started operating their monolithic applications on virtual servers, or exposed a basic API.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

BirdEye

MARCH 4, 2024

How drip marketing works Drip campaigns vs. nurture campaigns 6 benefits of drip campaigns 9 types of drip campaigns to try Reasons to use drip campaigns How to set up a drip campaign Drip campaign best practices Drip campaign examples and ideas by industry Drip marketing FAQs Become a drip marketing master with Birdeye What is a drip campaign?

Marketing 111

Marketing Multi-Channel Events Demo 111

CX Workout - Ideas Blog

AUGUST 3, 2018

The first one is about customers. At the lowest reasonable cost, and drive loyalty and repeat purchase. Digital Leadership Case Study – Domino’s Pizza. The first one was the notion of creating a digital platform for consumers. The second is about competition. But today that’s fundamentally changed.

Webinar 40

Webinar 2010 E Commerce Presentation 40

CX Workout - Ideas Blog

AUGUST 3, 2018

The first one is about customers. At the lowest reasonable cost, and drive loyalty and repeat purchase. Digital Leadership Case Study – Domino’s Pizza. The first one was the notion of creating a digital platform for consumers. The second is about competition. But today that’s fundamentally changed.

Webinar 40

Webinar 2010 E Commerce Presentation 40

CX Workout - Ideas Blog

AUGUST 3, 2018

The first one is about customers. At the lowest reasonable cost, and drive loyalty and repeat purchase. Digital Leadership Case Study – Domino’s Pizza. The first one was the notion of creating a digital platform for consumers. The second is about competition. But today that’s fundamentally changed.

Webinar 40

Webinar 2010 E Commerce Presentation 40

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Grade.us

APRIL 2, 2019

I'm going to show you what those ingredients are and provide you with customizable templates you can use in your business. Industry-specific email templates you can use to ask for a review. They enable you to test successfully, using treatments to systematically improve review requests. But are people using their email accounts?

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Currency Alliance

AUGUST 22, 2022

The Points Bank in a loyalty program is the module of software that keeps track of all transactions related to issuing, redeeming, or exchanging points among loyalty program members, partners and other stakeholders. First, I explain the core functionality of the points bank and how this varies in different generations of the software.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

Currency Alliance

DECEMBER 11, 2023

As everyone knows in the loyalty industry, entering into new commercial agreements with partners can be a very time-consuming effort. First, there are the commercial discussions. This is a major opportunity cost for every loyalty program. This is a major opportunity cost for every loyalty program.

Loyalty 52

Loyalty Loyalty Programs Document Brands 52

CSM Magazine

JANUARY 11, 2016

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. APIs can be hooked up and performance metrics and social data can be overlaid with CRM systems for traditional channels. Table setting. Resourcing.

Social Media 40

Social Media Customer Service Contact Center Customers 40

SurveySensum

NOVEMBER 30, 2023

Measuring NPS in the fintech industry serves as an indicator of customer satisfaction and loyalty. Using these links, I have customized survey questions based on individual user interactions and behaviors, yielding more specific and actionable insights. This helped me to have higher engagement and increased response rates.

NPS 52

NPS Demo Customer Satisfaction Feedback 52