InMoment XI

JANUARY 17, 2024

Happy customers are more likely to choose the same hospitality brand for future stays or visits, while also recommending the brand to others, contributing to repeat business and long-term profitability. What is Guest Experience? Positive guest experiences lead to higher customer satisfaction levels. Guest experience differentiates your brand.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. It is also proven when customers are loyal to a brand , they: Mostly buy from or use that brand Recommend it to their friends and family Spend 31% more than new customers It’s hard to deny those advantages!

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

InMoment XI

NOVEMBER 30, 2023

That’s why maintaining a positive brand reputation is crucial for business success. It involves monitoring, influencing, and maintaining the overall sentiment surrounding a business to ensure a positive image. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms.

Brands 378

Brands Management Multi-Channel Social Media 378

Retently

MARCH 5, 2024

This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image. This small act can transform a casual customer into a loyal advocate, amplifying the positive perception of your business.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

CX Accelerator

JUNE 8, 2020

During the Customer Experience Question of the Day (#CXQOTD), a daily CX question we pose to the CX community, we asked, ,, “What are your favorite ways to listen to the voice of customer without surveys?” That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Advertising Feedback Insights 52

Alida

SEPTEMBER 26, 2018

In a landscape full of disruption, growing your business could take a backseat to hedging your risks. New competitors can sprout when you least expect it, and choosing a growth strategy that fits your business model can be risky. Companies need the ‘authentic human insight’ of their customers to make better business decisions.”.

Customer Insights 408

Customer Insights Insights Books ROI 408

CX Accelerator

NOVEMBER 11, 2022

We will also provide a recommended resource for anyone looking to improve their knowledge in a specific area. Customer Insights/Measurement/Analytics. STRATEGY At its core, creating a strategy is about setting realistic goals and determining the tactics that will be used to achieve them. Customer Journey Mapping.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 59

Social Media Sales Advertising Connections 59

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. It’s the primary sales channel that will determine how these businesses are categorized.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. It provides rich insights into the thoughts, emotions and perceptions of customers. It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences.

Feedback 62

Feedback Social Media Banking Insights 62

Thematic

MARCH 27, 2024

Rather than just limping forward, Watercare set up a cross-functional team to improve the customer journey. They used Thematic to identify red flags and dig into these for every business area. Theresa Malloy, Watercare’s Insights Lead, shared how they overcame this engagement challenge.  A

Chief Customer Officer 62

Chief Customer Officer Customer Journey Feedback Insights 62

BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation.

Management 111

Management Social Media Multi-Channel Feedback 111

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Many smart companies use NPS and CSAT studies to measure how well they’re meeting the needs and expectations of their customers.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. Key Takeaways: The right tool is the one that aligns seamlessly with your objectives.

2024 78

2024 Multi-Channel NPS Feedback 78

Alida

SEPTEMBER 22, 2016

Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities. “Our community helps us get to the whys” – Visionary winner @ElizabethArden. Use Sparq to bring authenticity to life.

2016 267

2016 Innovation Marketing Insights 267

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately.

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Some brands use their community to build buzz and awareness.

ROI 269

ROI Measurement Brands Net Promoter Score 269

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. Table of contents What are hashtags for business? When to use hashtags that’ll generate your dream customers? Continue scrolling to discover more.

Social Media 72

Social Media Events Connections Engagement 72

Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. Welcome to the stage, Gainsight Customer Communities. That means it’s critical to empower our customers to be wildly successful with our products and services.

2024 52

2024 Innovation Customer Success Engagement 52

SurveySensum

NOVEMBER 16, 2023

Using website feedback helps you understand your online visitors in-depth. This is important because it helps you not only understand your website users but to drive your business’s online success. Brand Example SurveySensum smartly uses on-page surveys to get user opinions while they’re using the platform.

Feedback 52

Feedback Social Media E Commerce User Experience 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities.

Insights 78

Insights Advertising Interaction Consumers 78

BirdEye

APRIL 25, 2023

Are you looking for ways to promote your business locally? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Use social media to promote 4. Claim your Google Business Profile 6. Create online business listings 7.

Seminar 98

Seminar Social Media Advertising Workshop 98

Magellan Solutions

MARCH 19, 2024

But how can you, as a business owner, use content moderation to your advantage? Content moderation is crucial for businesses using social media for marketing. It helps maintain a positive brand image and ensures the community remains engaged and receptive to marketing messages.

Social Media 52

Social Media Marketing Advertising Brands 52

BirdEye

APRIL 16, 2024

Whether you’re a blogger, an e-commerce business, or a multi-location business, this guide has something for everyone to fully utilize their Pinterest business accounts and drive meaningful engagement. Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog?

2024 69

2024 Social Media Multi-Channel E Commerce 69

Retently

MARCH 11, 2024

In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience. They capture their joys, frustrations, and valuable insights.

Events 119

Events Feedback Insights Presentation 119

Playvox

FEBRUARY 1, 2024

The whole story—the one necessary to make informed decisions about measurable CX improvements—doesn’t come from multiple-choice answers in a customer survey or comments shared after a single interaction. Your customers are talking, and they have a lot to say. What Is Customer Sentiment Analysis?

Contact Center 93

Contact Center Measurement Social Media Omnichannel 93

Gainsight

JANUARY 9, 2024

By now, the value proposition for a customer community is well-established. Having a community of people who use, improve, and advocate for your product will help you build relationships with customers and prospects that ultimately drive revenue. Here are the highlights. Compare groups. Value assignment.

Metrics 52

Metrics 2023 Measurement NPS 52

Alida

SEPTEMBER 30, 2016

From emerging upstarts to established conglomerates, brands of all sizes now recognize that getting closer to customers is key to long-term business success. In our customer-led world, the various types of online communities have become an indispensable tool to harness customer feedback and insight. TWEET THIS STAT ).

ROI 254

ROI 2016 E-support Sports 254

BirdEye

MARCH 29, 2024

It’s a useful tool to help you grow your business account and reach more people. Collaborating on Instagram content helps you boost the visibility of your account, explore new opportunities, and launch effective campaigns to support your business goals. Table of contents What is an Instagram Collab post?

Social Media 59

Social Media Innovation Brands Engagement 59

ShepHyken

DECEMBER 18, 2023

This consistency in communication and empowerment fosters a workplace that is service-aware and dedicated to delivering outstanding customer experiences. In most organizations, there is a gap between CEOs’ perceptions of being customer-centric and customers’ actual experiences. We listen, and we improve ourselves.”

Net Promoter Score 87

Net Promoter Score Customer Centricity Culture Employee Experience 87

BirdEye

FEBRUARY 12, 2024

Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. For businesses that operate across multiple locations, these risks are magnified. Each of your locations serves a unique community with its own culture, preferences, and events.

Social Media 59

Social Media Multi-Channel Demo Reference 59

BirdEye

FEBRUARY 13, 2024

By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively. A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers. Announced during our flagship event, Totango Live!

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Insights Brands 59

Gainsight

MAY 31, 2023

In other words, how many people use the platform and how successful they are. Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Partner Success Manager.

Leadership 52

Leadership 2023 Customer Satisfaction Customer Success 52

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. This article will provide you with ten effective ways to improve your retail customer engagement efforts.

Retail 52

Retail Customer Engagement Engagement Social Media 52