GetFeedback

NOVEMBER 25, 2019

Televisions and Video Players: 83%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience.

Customer Satisfaction 293

Customer Satisfaction Apparel Insurance Wireless 293

Brad Cleveland Blog

MARCH 22, 2017

Take a few minutes during your next team meeting to watch a brief video on customer service and then discuss it as a group. Are you looking for a way to incorporate long-term improvement into your team meetings? Too often team meetings focus on urgent problems at the expense of future growth and development.

Customer Service 20

Customer Service Contact Center Call Center Customers 20

Think Customers

MARCH 25, 2016

Companies across all industries are realizing the benefits of video. From Security First Insurance, which delivers personalized, interactive videos to customers; to Jeep, which offers native video ads, video is fast becoming the channel of choice to engage customers. 1to1Media.com/weblog.

Insurance 68

Insurance Blog Engagement Interaction 68

Brad Cleveland Blog

MARCH 22, 2017

Take a few minutes during your next team meeting to watch a brief video on customer service and then discuss it as a group. Are you looking for a way to incorporate long-term improvement into your team meetings? Too often team meetings focus on urgent problems at the expense of future growth and development.

Customer Service 20

Customer Service Contact Center Call Center Customers 20

BlueOcean

DECEMBER 15, 2022

He has been a successful player support consultant for years thanks to his deep expertise in customer experience, video game development, live operations support, and much more. The post Deep CX: My Discussion with Tony Won, Player Support, ProbablyMonsters appeared first on Blue Ocean.

Books 156

Books Consulting Blog Customer Experience 156

InMoment XI

NOVEMBER 18, 2021

One of the many products of lingering COVID uncertainty, the supply chain crisis has resulted in steeper prices, logistics chaos, and a markedly lower supply of everything from video game consoles to garden furniture. 3 Supply Chain Crisis Factors to Consider for the Customer Experience.

Customer Experience 483

Customer Experience Document Brands Customers 483

Experience Investigators by 360Connext

DECEMBER 15, 2023

Ask your customer to share their story via video interview and then send that to your employees throughout the organization. Carve out time during your organization’s meetings to discuss the customer experience. During team meetings, share a customer experience innovation from a different company and ask your team to discuss the idea.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Customer Bliss

SEPTEMBER 18, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Engagement 334

Engagement Chief Customer Officer Financial Blog 334

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. Discussion forums on social media platforms 10. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Video sharing social media platforms. Videos are also packed with information. Social networks 2.

Social Media 98

Social Media Brands Entertainment Connections 98

Beyond Philosophy

DECEMBER 16, 2023

Alyona Medelyan, CEO of Thematic ( alyona@getthematic.com ) in Auckland, New Zealand submitted a video for our None of Us Are as Clever as All of Us program, shares her thoughts. In this episode, we discuss Medelyan’s video and how the AI winds are steering us into uncharted waters, with the market research ship set for a profound voyage.

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2024 Innovation Workshop Consulting 78

Beyond Philosophy

FEBRUARY 2, 2024

Our interest in the significance of language ignited recently when we received a None of Us Are as Clever as All of Us video from Shane Smith ( ssmith@everetics.com ) at Everetics , a consultancy specializing in customer support and service. Language holds a pivotal role in shaping your customer experience.

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Consulting Interaction Communication Presentation 88

Beyond Philosophy

AUGUST 27, 2022

03:48 Ryan discusses what he learned from Hogarth’s book regarding where intuition comes from and how it forms. 06:31 We discuss how intuition plays a role in my Apple product obsession. 03:48 Ryan discusses what he learned from Hogarth’s book regarding where intuition comes from and how it forms.

Books 141

Books Consulting Financial Customer Experience 141

Lithium

JUNE 6, 2023

Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only.

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CSM Magazine

APRIL 11, 2024

Organize these papers in a clear and accessible manner so you can quickly refer to them during discussions. Video in Marketing Video marketing is a crucial winning strategy in the competitive real estate marketplace. Videos have the power to captivate potential buyers and dynamically showcase properties.

Social Media 52

Social Media Document Transportation Communication 52

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Social Media 98

Social Media E-support Entertainment Call Center 98

Totango

JANUARY 2, 2024

Here are just a few highlights from our conversation, and don’t forget to watch the entire lively discussion here. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations.

Customer Success 99

Customer Success Customer Journey Mapping 2024 Automotive 99

Beyond Philosophy

JANUARY 19, 2024

Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. Here are some other key moments in the discussion: 02:03 We explain our new feature, None of Us is as Clever as All of Us and how you can be a part of it. We want to hear from you.

Sports 88

Sports Customer Experience Customer Centricity Reference 88

2020 Research

MAY 25, 2023

This o ption allows for real-time video chats , enabling you to invite respondents into an on-camera interview for deeper insights and richer deliverables. Leverage Video Interviews on Your Project Discover how to incorporate Video Interviews into your next qualitative project. Book a consultation with our team to get started.

Consulting 52

Consulting Books Insights Events 52

Genroe

OCTOBER 16, 2023

In this video, Wolters Kluwer Asia Pacific staff, including the CFO/COO, discuss the links they have uncovered between Net Promoter Score data and key business metrics.

Net Promoter Score 52

Net Promoter Score NPS Metrics Measurement 52

Customer Bliss

FEBRUARY 18, 2020

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

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Chief Customer Officer Customer Relationships Presentation Customer Journey 248

ShepHyken

JANUARY 3, 2024

TAKE ACTION: Sit down with your team and discuss their favorite companies to do business with inside and outside your industry.

2024 92

2024 Customer Service Workshop Customer Service Training 92

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Hospitality 254

Hospitality Chief Customer Officer Hotels Healthcare 254

TechSee

OCTOBER 19, 2021

In this article we will discuss how to reduce returns in e-commerce and explore a number of tried and true strategies. This video says it all: Better Instruction Manuals. Training Videos. In recent years, one e-commerce returns best practice tactic that many companies have used is training videos. Restocking Fees.

E Commerce 124

E Commerce White Paper E-support Retail 124

ShepHyken

AUGUST 31, 2021

They discuss how to create experiences that customers want to talk about. It’s not about the next marketing campaign or splashy video. He is an author of two books ( The Experience Maker and Winning at Social Customer Care ) and the host of multiple podcasts and video series. The Experience Maker. Shep Hyken ?is

Social Media 140

Social Media Leadership Books Customer Care 140

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Customer Experience 88

Customer Experience Contact Center Consulting Financial 88

2020 Research

JUNE 14, 2023

Maximize your time with respondents and get valuable insights with Breakout Rooms, the latest feature in QualMeeting , a video interview event within QualBoard. Foster Engagement : Design creative breakout activities to encourage active participation and lively discussions among participants.

Consulting 98

Consulting Events Insights Engagement 98

Lithium

JANUARY 2, 2024

Achieve operational efficiency and customer service excellence Catch up on this 40-minute discussion with customer experience experts Audrey William and Wendy Mikkelsen. These Manage View filters work only on specific channels, as these channels allow us to distinguish between parent posts and corresponding replies.

2024 52

2024 Social Media 2023 Contact Center 52

TechSee

JUNE 1, 2023

We sat down with Myra Arriaga, one of Cochlear’s device support specialists, to discuss her passion for ensuring her recipients have consistent access to hearing as well as with Adriana Rodriguez and her son Noel, a bilateral Cochlear recipient. In your experience, how is visual assistance different from video conferencing applications?

Technology 207

Technology Reference Connections Demo 207

2020 Research

DECEMBER 8, 2022

Using a tool such as QualBoard, Schlesinger Group’s digital discussions platform, or Over the Shoulder, Schlesinger Group’s mobile ethnography app, allows you to quickly and efficiently dig deeper and optimize the journey. Have respondents record videos of themselves using your product to understand how it functions in real life.

Customer Centricity 52

Customer Centricity Insights Books Consulting 52

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? On their YouTube channel , you’ll find everything from quick bites of advice to in-depth discussions with CS leaders. We also love their bite-sized CS skills videos that tackle common challenges for CSMs.

Customer Success 98

Customer Success Customer Journey Mapping Customer Centricity Leadership 98

ShepHyken

FEBRUARY 20, 2024

Plus, Shep and John discuss the S.E.D.U.C.E. His TEDx talk “I was Seduced by Exceptional Customer Service” was ranked the most popular video to learn Customer Experience lessons from by Omoto in 2018. Companies must consider the balance between cost optimization and delivering exceptional experiences.

Magazine 76

Magazine Employee Experience Exceptional Customer Service Customer Retention 76

Beyond Philosophy

OCTOBER 29, 2022

In this episode, we discuss why fear motivates humans, how marketers can use it effectively and what marketers should avoid. Here are a few other key moments in the discussion: 03:46 We talk about our newest part of the podcast, video; click here to subscribe to the Intuitive Customer video feed for the podcast.

Marketing 88

Marketing Consulting Financial Customer Experience 88

Alida

APRIL 26, 2022

Q2’s product release delivers customer-led enhancements that build up the total experience.

Customers 130

Customers 130

ShepHyken

MAY 10, 2022

They discuss how businesses can use TikTok to promote their brand and enhance customer experience. ByteDance, the parent company that owns TikTok, found that the most viral videos are 22 seconds long. Your audience needs to watch until the end of the video. What is a good length for TikTok videos? Advertise on TikTok.

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2007 Advertising Social Media Definition 88

Customer Bliss

MARCH 12, 2019

The following is a lightly edited transcript of the video below. Want to get Daily Dose videos delivered straight to you? What’s the State of Customer Experience? Laura: I know you spend a lot of time talking to CX leaders as well as chief customer officers. I've almost started calling it X now.

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Chief Customer Officer Customer Experience Leadership 2018 273

BirdEye

MARCH 29, 2024

Here are seven real estate social networks that can help amplify your marketing efforts: ActiveRain Zillow Premier Agent BiggerPockets LinkedIn real estate groups Facebook real estate groups RealTown RealtyTrac Network Let’s discuss what makes them unique real estate social networks: 1.

Social Media 59

Social Media Sales Advertising Connections 59

BirdEye

SEPTEMBER 22, 2022

Team chat software also usually comes with a variety of features that can be beneficial to businesses, like file sharing, video conferencing , and task management. For example, you might have a channel for announcements, a channel for questions, and a channel for general discussion. Increases productivity. RingCentral.

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Healthcare Communication Retail Document 98