what-we-do customer-communications-management high-volume-batch 
CSM Magazine
MARCH 16, 2021
in 2020 to reach $4.28tn and the number of transactions needing customer support increased from one-in-eight to one-in-six. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Global online sales grew 27.6%
Ecrion
MAY 29, 2019
auto insurers that provide a best-in-class customer experience generate two to four times 1 the new business growth of their counterparts. The same research shows that satisfied insurance customers are 80% more likely to renew their policies than ones who are put out with their carriers. Research shows that U.S. Ready to learn more?
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AskNicely
JULY 26, 2018
Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way to measure CX. But if all you’re doing is sending out yearly surveys to your customer list, you’re missing out. But in short, be sure you know who you’re going to survey and what you want from them.
RapportBoost
DECEMBER 17, 2018
We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig , and a 2018 ICMI Mover & Shaker on leveraging chat in today customer-centric communications world. And this time around, we are thrilled to have Heidi Rote today with us from Jenny Craig. Heidi Rote: I do.
West Monroe
FEBRUARY 11, 2024
Although we have been discussing the value of industry 4.0 ” What does that mean? When done well, this not only solves a problem but also creates a foundation for expanding beyond the pilot and exploring more opportunities to benefit from the technology investment and what your organization has learned.
Grade.us
JULY 28, 2020
This means we may see a massive influx of senior care facilities very soon. Here’s what we’ll cover today: Table of Contents. What does this have to do with senior providers? We’ll soon see an influx of competitors as more senior living providers enter the market. Use discretion.
Ecrion
JUNE 14, 2019
Research shows that businesses in the United States spend a collective $8 billion a year on paper management. In these instances, high volume document generation is key. Today, we’re sharing how to relieve the pain points associated with high-volume output.
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