Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More
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Book nowCustomer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of + Read More
The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service + Read More
The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates + Read More
AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit + Read More
In today’s digital age, there is no industry that artificial intelligence (AI) hasn’t dramatically affected. ChatGPT, an advanced language model, is the latest + Read More
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores + Read More
Hey Siri, Alexa, and OK Google have all become common commands in the emerging age of intelligent assistants. In less than five years, + Read More
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You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been + Read More
Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Creating a + Read More
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the + Read More
The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for + Read More
Navigating the landscape of American higher education can be both an exciting and daunting journey for prospective students. At the center of this + Read More
It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More
Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use + Read More
Each year, Comm100 produces its annual live chat performance benchmark report that reveals exclusive and essential data points – and this year is + Read More