accessibility 
Comm100
NOVEMBER 14, 2023
In the realm of digital innovation, accessibility is often spotlighted for its impact on end-users, but its significance is just as crucial for the staff operating behind the scenes. This is why any customer service software or platform must be universally accessible to its staff that use it, as well as its end users.
Brad Cleveland Blog
JUNE 15, 2023
A Customer Access Strategy is a well-documented, overall plan that guides your contact centre. It is “a framework—a set of standards, guidelines and processes—describing the means by which … Continue reading → The post An Introduction to Customer Access Strategy appeared first on Brad Cleveland.
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Russel Lolacher
AUGUST 1, 2022
In this episode of Relationships at Work, Russel chats with Canada’s first Chief Accessibility Officer Stephanie Cadieux on the importance and benefits of embracing an accessible workplace. Chief Accessibility Officer Twitter. Accessible Employers. Accessibility Standards Canada. Accessible Employers.
Brad Cleveland Blog
DECEMBER 16, 2022
Whether you’re a one person building contractor, a technology start-up, a government agency, or a global airline, you need a customer access strategy that defines how your organization will interact with customers. An effective customer access strategy has 10 components.
One Millimeter Mindset
JUNE 23, 2021
Do you describe yourself as professionally accessible? Is it time to move one millimeter forward and become more professionally accessible to cross functional colleagues? Next, when you participate in these discipline-specific, professional accessibility-limiting scenarios, you contribute to group think. The choice is yours.
SAP Customer Experience
FEBRUARY 14, 2023
On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the SAP Customer Data Cloud – Learning System Access. SAP Learning System Access (LSA, also known as Live Access) provides you with access to live, fully configured and supported.
Advertiser: ZoomInfo
In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.
Advertiser: ZoomInfo
With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.
Advertiser: ZoomInfo
For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market.
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Get the NPS checklist to access the 7 questions you should consider when building your NPS program. As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
All attendees will receive access to exclusive program planning templates. On Tuesday, June 21, at 12pm ET, join us to learn: The key element of a successful program. Common pitfalls. Guidance on developing and measuring.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
What it means to integrate passion, ethics (transparency and accountability), and DEI&I accessibility. How e-Commerce organizations can anticipate these needs on a micro and macro level. May 26th, 2022 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
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