InMoment XI

JUNE 9, 2014

Data privacy is an increasingly important issue when you’re planning and executing a global customer experience program. Some thoughts to keep in mind. Until next time. christravell PS For those looking for thought starters regarding improving the customer experience, I would recommend customerthink.com.

Article 200

Article Customer Experience Customers 200

InMoment XI

JUNE 9, 2014

Data privacy is an increasingly important issue when you’re planning and executing a global customer experience program. Some thoughts to keep in mind. Until next time. christravell PS For those looking for thought starters regarding improving the customer experience, I would recommend customerthink.com.

Article 200

Article Customer Experience Automotive Customers 200

InMoment XI

JUNE 9, 2014

Data privacy is an increasingly important issue when you’re planning and executing a global customer experience program. Some thoughts to keep in mind. Until next time. christravell PS For those looking for thought starters regarding improving the customer experience, I would recommend customerthink.com.

Article 200

Article Customer Experience Customers 200

InMoment XI

JANUARY 31, 2019

Heightened Stance on Enterprise Data Protection–ISO 27001 Information Security Management Certification Rich Burgi Named Chief Information Security Officer In demonstrating our continued commitment to maintaining the highest standards in security for our customers, we, the customer experience (CX) company for big business, have attained a heightened (..)

Article 200

Article Information Management Customer Experience 200

Second to None

MAY 9, 2019

The Personalization Privacy Paradox. This contradiction between customer expectations has been coined the personalization privacy paradox. The personalization privacy paradox is not as simple as customers wanting increased personalization while also wanting privacy. 1,3] [link]. [2][link]. 2][link]. [4] 4] [link]. [5][link].

2018 86

2018 Social Media Consumers Banking 86

CSM Magazine

MAY 23, 2023

The US Congress established the Health Insurance Portability and Accountability Act (HIPAA) in 1996 in order to protect the security and privacy of patient health information (PHI) by setting national guidelines for managing it. The need for them to adhere to HIPAA regulations, however, grows as the number of such applications rises.

Healthcare 52

Healthcare Document Measurement Financial 52

Beyond Philosophy

MARCH 2, 2018

Since the announcement on February 1st, there has been much speculation about how Amazon would use the data—and more than a few concerns about employee privacy rights. The Remarkable Truth about (the Lack of) Workplace Privacy. Workplace privacy laws have been enacted at a state level throughout the U.S. and in the U.K.,

2018 101

2018 Government Employee Experience 2013 101

Comm100

FEBRUARY 22, 2021

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights. We live in an increasingly privacy-conscious world, and it’s no wonder. PIPEDA is a Canadian law that protects individuals’ privacy. Privacy is important to Canadians, and they’re concerned about it.

Telecommunications 59

Telecommunications Transportation Banking Airlines 59

SurveyGizmo

JANUARY 12, 2022

Global leader in survey, customer experience, and VoC technology completes rigorous audit demonstrating commitment to security, privacy, and regulatory compliance. Alchemer has long been at the forefront of ensuring data security and privacy, and we will continue to invest heavily in fiercely safeguarding customer data.”.

2022 52

2022 2019 Document Financial 52

Advantage Communications

FEBRUARY 21, 2020

While it may sound simple, in a world where data privacy is top of mind for consumers and businesses alike, this isn’t always easy. If your organization is to offer unparalleled customer service, it’s important that you collect customer data and develop a customer experience strategy that is designed specifically for your brand’s audience.

Customer Experience 71

Customer Experience Customer Expectations Consumers Customers 71

Forrester's Customer Insights

APRIL 16, 2021

Privacy is firmly in the limelight as businesses weigh in on whether privacy is a human right and legislatures around the world debate new regulations and protections for consumers. Marketers are on the front lines of customer engagement, championing the consumer within the enterprise and taking an active role in privacy discussions.

Marketing 39

Marketing Consumers Customer Engagement Engagement 39

Kitewheel

APRIL 2, 2019

Between cyber attacks and data breaches, customers have more privacy concerns than ever and are more cautious with their data Despite that, customers want us to use their data to deliver better experiences. How can we resolve what appears to be a paradox between privacy concerns and demands for personalization? Conclusion.

Consumers 40

Consumers Customer Journey Communication Information 40

The DiJulius Group

APRIL 24, 2024

Is your company’s watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence.

Customer Service 86

Customer Service Article Communication Customers 86

Think Customers

MARCH 3, 2015

While it''s encouraging that The White House has drafted a Consumer Privacy Bill of Rights, critics argue that the bill doesn''t go far enough in protecting consumer privacy. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy Data Analytics Emerging Trends Extreme Trust consumerdata privacy'

Consumers 72

Consumers Insurance Loyalty Customer Engagement 72

Forrester's Customer Insights

SEPTEMBER 29, 2022

Collecting data without infringing on consumers’ privacy and ultimately sacrificing their loyalty and trust is a new marketing imperative. Marketers must avoid regulatory fines and reputational damages and lead the conversation on consumer privacy. Data deprecation, new privacy laws, and the cookiepocalypse are coming.

Consumers 26

Consumers 2022 Loyalty Marketing 26

Beyond Philosophy

APRIL 12, 2024

The trick is to balance personalization and privacy without making it weird. In this episode, we explore the balance between personalization and privacy. The post Privacy vs. Personalization: Striking the Right Balance to Drive Success appeared first on Beyond Philosophy. Discount Tackle gets it. It is cool, not creepy.

User Experience 88

User Experience Customer Relationships Connections Sales 88

Forrester

JULY 29, 2015

Unless you're in a regulated industry, or headquartered in the European Union, chances are that your privacy organization has been limited to one or two lawyers, and maybe a data security expert. But data privacy, collection, and use practices are becoming more visible, to regulators, to media and ultimately to individuals.

Consumers 83

Consumers Marketing Management Customer Experience 83

Experience Investigators by 360Connext

FEBRUARY 6, 2024

From personalized service to predicting needs and the seamless operation of chatbots and virtual assistants, we’re delving into how these tools should be aligned with your brand’s heart and soul, all while safeguarding the sanctity of customer privacy.

Innovation 143

Innovation Customer Relationships Interaction Brands 143

Forrester's Customer Insights

JANUARY 28, 2020

Happy International Data Privacy Day! What kinds of conversations do you have with friends and family about privacy? Over the holidays and through the new year, I had the topic of children’s data privacy and device use come up multiple times.

Connections 51

Connections Technology Customer Experience Customers 51

Forrester's Customer Insights

SEPTEMBER 27, 2021

Are you wondering what privacy, customer emotions, and trust have in common? Good friction is the answer. Do you want to get started?

Customers 48

Customers Customer Experience 48

BlueOcean

APRIL 24, 2024

Assessing your potential vendors on a case-by-case basis is critical when it comes time to shortlist your RFP bidders. You’ll notice that we haven’t included any suggested questions around data security and privacy standards.

Contact Center 177

Contact Center Government Measurement Document 177

Forrester's Customer Insights

APRIL 3, 2023

ChatGPT is in trouble with privacy. As part of an open investigation, the Italian regulator has stopped the use of ChatGPT in Italy. According to the regulator, ChatGPT fails to inform users about the personal data it collects and processes, it doesn’t provide a clear legal basis for the processing activity it engages on, and it […]

Engagement 26

Engagement Information Customers 26

Forrester's Customer Insights

JUNE 24, 2020

It also makes a clear statement on privacy and diversity principles. Apple revealed major announcements for the new iOS 14 system during its Worldwide Developers Conference 2020. What is coming to the iPhone demonstrates a deep understanding of our behavior and use of our devices in mobility.

2020 62

2020 User Experience Customer Centricity Customer Experience 62

Forrester's Customer Insights

MARCH 17, 2021

There are privacy risks in customer experience measurement. Today, protecting your customers’ and your employees’ privacy is key. Learn how to.

Measurement 38

Measurement Customer Experience Customers Marketing 38

BirdEye

MARCH 4, 2024

Privacy settings and suggestions Be aware that your privacy settings can influence who sees you in their “People You May Know” suggestions. Here are some tips to ensure your search is respectful and privacy-conscious: 1. Yes, depending on their privacy settings. Watch the Free Demo Now.

Social Media 64

Social Media Events Connections Interaction 64

Natalie Petouhof

JULY 14, 2015

But whether consumers realize it or not, they have given up their data and privacy in a number of ways – from being on Facebook, to using Facebook connect- or other social / digital tools, to opting into sweepstakes, etc… So the big question I have is, is this too late? Hopefully an equal representation to the other experts.

Consumers 45

Consumers Engagement Social Media 2015 45

Merkle

MAY 10, 2022

Mobile apps are an important channel within many brands’ digital footprints, but the iOS 14 App Tracking Transparency updates have created challenges for brands seeking to measure app behaviors and performance.

Measurement 98

Measurement Connections Brands Engagement 98

Comm100

MARCH 6, 2024

Privacy Concerns Handling sensitive information over live chat requires secure, encrypted channels to protect customer privacy. Businesses must invest in secure chat solutions to avoid data breaches and comply with privacy regulations.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

Comm100

MARCH 14, 2024

Privacy and security concerns: Handling sensitive customer data, chatbots pose potential risks to privacy and security. The effectiveness of a chatbot is only as good as the data it’s trained on. Poor or biased data can hinder a chatbot’s performance, reflecting negatively on the customer experience.

Customer Service 88

Customer Service Customers Interaction Blog 88

CSM Magazine

NOVEMBER 28, 2016

But how do you protect patient privacy? Here are five areas in which all customer service agents working in the health care industry should be well versed to protect customers and keep patient privacy front and center: #1 Mask Sensitive Data. 2 Block IP Addresses as Needed. 4 Review Chat Audits. 5 Stick to Your Chat Console.

Customer Service 40

Customer Service Customers Information Technology 40

Inbenta

JUNE 14, 2023

Rivera joins Inbenta from DoorDash where he served as a senior privacy leader, heading a global privacy compliance team for the platform. Rivera also held the role of Head of Privacy, Americas at Refinitiv, later acquired by the London Stock Exchange Group (LSEG).

2005 98

2005 2023 Government Leadership 98

BirdEye

APRIL 17, 2024

Image source: YouTube Privacy protections Further strengthening user privacy, YouTube is allowing individuals to request the removal of AI-generated content that uses their likeness without consent. This measure addresses potential concerns over deepfake exploitation and privacy violations.

Social Media 64

Social Media Demo Measurement Events 64

Alida

JUNE 8, 2020

The California Consumer Privacy Act (CCPA) has been in force since January 1. California’s lead in privacy in the U.S. is widening, and powerful EU data privacy regulators are taking note. Even major tech companies interpret the law differently.

Presentation 130

Presentation Consumers 130

Alida

JUNE 8, 2020

The California Consumer Privacy Act (CCPA) has been in force since January 1. California’s lead in privacy in the U.S. is widening, and powerful EU data privacy regulators are taking note. Even major tech companies interpret the law differently.

Presentation 130

Presentation Consumers 130

CSM Magazine

MARCH 5, 2024

Ensuring Data Privacy and Security: Regardless of the chosen method, prioritizing data privacy and security is crucial throughout the data collection process. Lastly, prioritize data privacy and security throughout the process in order to maintain trust among stakeholders.

Social Media 52

Social Media Government Insights Feedback 52

ShepHyken

JANUARY 21, 2024

My Comment: While the title of this article indicates a focus on privacy, there are several other topics in the article worth paying attention to. Chatbots, generative AI, data privacy, and more are covered in this excellent article.

2024 58

2024 Article Customer Service Workshop 58