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This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference.
However, when we got the news on last week that it had been postponed to September, we knew we had to do something to help.
We've seen an amazing outpouring of support from the SaaS community. Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week.
On our side, we decided to dig through the schedule that we would have seen, and find highlights of great content that has already been shared by some of the speakers.
If you see speakers we've missed, send us a note at marketing@clientsuccess.com and we'll make sure this post gets updated.
Jason Lemkin: Founder/CEO @SaaStr
If you know SaaStr, or just SaaS in general, then you know Jason. If you haven't already, make sure you're following him on Twitter and on the SaaStr blog. You'll find tons of great content on all things SaaS, including customer success. Here are a few of our favorites:
Mark Roberge: Founding VP of Sales, and CRO @HubSpot
Mark now teaches at Harvard and runs a venture capital firm called Stage 2 Capital. His content tends to focus on how to build sustainable growth companies. Here's his presentation from SaaStr last year, and it is still as relevant today as it was 12 months ago:
Shane Murphy-Reuter: SVP Marketing @Intercom,
He shares at ton of great insights on his website. We especially liked this post on "Rethinking How You Calculate Churn".
Nicole Anasenes, COO/CFO @Squarespace
Nicole recently sat down with Bloomberg TV and was interviewed sharing her thoughts on the "Talent Equation" in today's economy. Watch the video here.
Dave Kellogg, Ex-CEO @Host Analytics
We were really interested to hear his session because it is close to our hearts: "Masterclass: Churn is Dead. Long Live Net Dollar Retention".
Luckily he shared on LinkedIn that he'd be turning his presentation into a blog post. We're anxiously watching kellblog.com for when that comes out!
Aaron Levie, Founder/CEO @Box
Aaron is another great one to follow on Twitter. He's constantly publishing great content about tech. We found two recent links that seemed particularly relevant today:
Amanda Kleha, CCO @Figma
Vivek Sharma, CEO @Moveable Ink
Ali Rayl, VP of Customer Experience @Slack
Michelle Zatlyn, CEO @Cloudflare: https://twitter.com/zatlyn
Sid Sijbrandij, CEO @GitLab
Especially relevant to everything going on right now, Gitlab has two articles that should help any company thinking about remote work right now:
Adam Blitzer, EVP/GM @Salesforce
Rahul Vohra, CEO @Superhuman
Marten Mickos, CEO @HackerOne
Jess Weimer VP, Global Revenue @ FinancialForce
Stephanie Buscemi, EVP & CMO @Salesforce
Marie MacBain, VP of Research Operations @G2
Web Sun: President & Co-Founder @Komodo Health
Rebecca Lynn: Co-Founder and General Partner at @Canvas Ventures
Matt Garratt: Managing Partner @Salesforce Ventures
Eddie Kim: CTO & Co-Founder @Gusto
Lauren Schwartz: Senior Regional Director, Enterprise Sales @Segment
Mark Macleod, Founder @SurePath Capital
Lolita Taub, Chief of Staff @Catalyte
Sydney Thomas @Precursor Ventures
That's all we've got for now, but as we said before, if you see speakers we've missed, shoot us a note at marketing@clientsuccess.com and we'll make sure this post gets updated.
We hope to catch everyone at the rescheduled event in September!
