platform integrations 
CSM Magazine
FEBRUARY 27, 2024
A key tool for achieving this is an integrated knowledge platform. This article delves into the role these platforms play in driving business success. Centralised Information Organization Integrated knowledge platforms like Claromentis Ltd serve as a hub for businesses to store and manage types of information efficiently.
CSM Magazine
FEBRUARY 29, 2024
This means integrating your customer service platforms and training staff accordingly. Enable cross-channel customer service: Make sure that a customer service inquiry can be picked up and continued across different channels without the customer having to repeat information.
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Kustomer
MAY 11, 2022
Your company’s customer relationship management (CRM) platform is a goldmine of information about your customers’ needs, interests, and buyer journey, but if your support agents can’t quickly access that information when they interact with your customers, what is that information worth? What Is a CRM?
InMoment XI
FEBRUARY 2, 2024
Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? 46% of consumers turn to Facebook, 35% to YouTube, 32% to Instagram, and 20% to TikTok.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Optimove
AUGUST 31, 2023
The top automation technologies that marketers plan to implement in the next year include marketing analytics/multitouch attribution, mobile marketing platform, multichannel marketing hub, and website personalization. Loyalty platform 2. Mobile marketing platform, 3. Website personalization engine.
InMoment XI
APRIL 24, 2024
An omnichannel contact center strategy enables the creation of superior patient care by seamlessly integrating various communication channels. If you aim to enhance experiences across all interactions, InMoment’s XI Platform offers support for over 41 languages and dialects. Why Does Healthcare Need Contact Centers?
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With the growth of hybrid work models and work from home, one thing is more important than ever: integration. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
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Prior to working with Concentrix, Fastly faced many of the common challenges B2B organizations encounter when using a “do-it-yourself” VOC software platform: A heavy focus on reporting and brand-level metrics––with minimal changes and improvement. Inability to parse out high-value accounts and prioritize action accordingly.
Speaker: Vanilla Forums
Community Integration into the Total Organization Ecosystem. Social media platforms aren't the best place to build a long-term, controlled and engaged online community, and in 2020, this trend will be increasingly realized by organizations. Who: Todd Nilson, Founder and Digital Strategist, Clocktower Advisors.
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