InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.

Social Media 260

Social Media Insights Feedback Loyalty 260

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. Data is truth… but Data is useless if you can’t rely on it. So for starters… What is Spotlight ?

Social Media 260

Social Media Insights Metrics Loyalty 260

InMoment XI

OCTOBER 19, 2021

I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback.

Customer Experience 493

Customer Experience Social Media Call Center Metrics 493

InMoment XI

AUGUST 15, 2023

Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experiences. What Are Predictive Analytics Tools?

Customer Experience 260

Customer Experience Retail ROI Insights 260

InMoment XI

JANUARY 19, 2024

Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Your business can use analytics to drive success and improve customer experiences. What is Prescriptive Analytics? What is the Primary Goal of Prescriptive Analytics?

Events 260

Events E Commerce Retail Insights 260

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. What is AI in CX? AI in CX stands for artificial intelligence in customer experience.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

InMoment XI

MARCH 5, 2024

Unlike structured data, which fits neatly into rows and columns, unstructured data lacks a clear format, making it more challenging to analyze using traditional data processing techniques. What Are the Characteristics of Unstructured Data? Unstructured data is characterized by its lack of organization. Where Does Unstructured Data Come From?

Customer Experience 260

Customer Experience Social Media Innovation Competitive Advantage 260

InMoment XI

AUGUST 3, 2022

But, as the restaurant underwent a massive change, they realized that their current customer experience platform was ineffective. Before partnering with InMoment, this brand was relying heavily on a cloud-based analytics platform to track store performance. However, what this platform did not measure was the customer experience.

Customer Experience 529

Customer Experience Guest Experience Return on Investment ROI 529

InMoment XI

OCTOBER 5, 2023

This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights. This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights.

Contact Center 486

Contact Center Call Center Social Media Employee Experience 486

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Customer Satisfaction 200

Customer Satisfaction Loyalty Roadmap Healthcare 200

InMoment XI

OCTOBER 4, 2023

But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way. Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX.

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

InMoment XI

DECEMBER 29, 2022

John Lewis, who has served over the past few years as InMoment’s Executive Chairman, brings deep expertise in the information services and software analytics sectors, as well as significant experience transforming and scaling rapidly growing businesses. The InMoment platform is fully WCAG 2.0

2022 260

2022 2023 B2B 2021 260

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. The contact center world has been talking about AI and machine learning, especially in the area of speech analytics, for a long time. She was blunt. But she wasn’t wrong.

Contact Center 177

Contact Center Average Handle Time Customer Care Technology 177

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. Key Takeaways: The right tool is the one that aligns seamlessly with your objectives.

2024 78

2024 Multi-Channel NPS Feedback 78

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

BirdEye

MARCH 22, 2024

For businesses navigating this space, an Instagram follower tracker is crucial for tapping into the platform’s full potential. We’ll reveal how leveraging the right tracker can provide you with unparalleled insights, empowering you to not only grow your audience more strategically but also to connect with them on a deeper level.

Social Media 59

Social Media Multi-Channel 2024 Metrics 59

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business.

Social Media 157

Social Media Feedback User Experience Insights 157

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. Gather insights on user experience and usability. I’m sure this is something you should have in mind before choosing the right feedback management platform. Guess what? Today, we’re diving into the world of website feedback tools. Now, I get it.

2024 52

2024 Feedback User Experience Insights 52

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. What’s happening?

Social Media 62

Social Media Feedback NPS Insights 62

Team Support

APRIL 17, 2024

TeamSupport's live chat software goes beyond just real-time responses; it enables personalized interactions through customer history insights and tailored recommendations. Advanced Customer Analytics Understanding customer behavior, preferences, and patterns is critical for continuous improvement. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). times higher revenue growth than those who neglected it.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Lumoa

MARCH 12, 2023

But customer feedback and insights are often the least accessible information in a business. When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. The result?

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Advertising Feedback Insights 52

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. In fact, 80% of Twitter users actively discuss brands. We’ll also explore how every aspect of this business account can significantly impact your brand’s narrative and growth.

Social Media 111

Social Media Advertising E Commerce Tourism 111

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. The platform not only offers a comprehensive set of tools but also extends its capabilities through advanced CX consulting services.

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. The platform not only offers a comprehensive set of tools but also extends its capabilities through advanced CX consulting services.

2024 52

2024 Feedback E-support 2023 52

CSM Magazine

APRIL 19, 2024

Getting to Know CX Software CX software includes applications and platforms that aim to enhance customer interactions, elevate satisfaction levels, and foster loyalty. The main objective of CX software is to equip businesses with the insights needed to create meaningful experiences for their customers.

Interaction 59

Interaction Engagement Net Promoter Score Social Media 59

SurveySparrow

APRIL 15, 2024

Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Here are a few other ways SurveySparrow can help with product analytics.

User Experience 52

User Experience Feedback Events Insights 52

SurveySparrow

MARCH 9, 2024

Apart from listing the top voice of customer tools, we will be providing you with insights on how to choose a tool as well. Notable Features of SurveySparrow The reputation management feature consolidates customer reviews from all review platforms. You can gather insights from the web, email, social media, and more.

2024 52

2024 Voice of Customer Touchpoint Social Media 52

BirdEye

DECEMBER 5, 2023

You must post regularly on social media platforms to keep people interested and show that you care about their thoughts and feedback. Remember, in today’s tech-savvy world, just one review can make or break your business. In this blog, we will explore the world of reputation management for businesses.

Brands 110

Brands Management Social Media Feedback 110

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Insights Brands 59

SurveySparrow

APRIL 19, 2024

Don’t worry—we will look into ten data entry platforms that will automate repetitive tasks, improve accuracy, and save you a ton of time! This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. It indeed is if you have the right Data Entry Tools!

Document 52

Document E-support Connections 2006 52

CSM Magazine

FEBRUARY 20, 2024

Recent insights from Allagent reports suggest that bettors are increasingly valuing quick, efficient and personalized customer interactions. This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards.

Sports 52

Sports Innovation Technology Customer Service 52