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InMoment XI
JANUARY 9, 2024
Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. B2B customers are more likely to continue doing business with a company that consistently delivers value, meets their expectations, and provides excellent service.
InMoment XI
OCTOBER 17, 2023
Design with the End in Mind Understand Successes and Shortcomings Look at Short-term and Long-term Actions Like most things in the world, your customers—and your market—are not stagnant. But then there’s the dreaded plateau. They’re constantly changing and adapting to world events, new trends, upgraded technology, and more.
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InMoment XI
APRIL 3, 2024
They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had. It sets the tone for the entire company/consumer relationship. What Is Digital Experience? Let’s get into the details.
InMoment XI
DECEMBER 21, 2021
Positive customer experience with employees at your company has a far greater impact on loyalty than does satisfaction with a product or service. While “loyalty” is generally a term associated with marketing, organizational behavior and employee development are not. This article was originally published on CustomerThink.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
InMoment XI
MAY 4, 2023
In this moment, it’s vital to follow a decisive strategy, as the consequences will have long-term impacts on your business, talent, and customers. As in previous cycles of historical uncertainty and downturns, these increased headwinds across the globe mean customers and companies are behaving differently.
Advantage Communications
MARCH 20, 2019
The customer service world has its own language. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be daunting for any new business owners that don’t have experience in creating customer service strategies.
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