SurveySensum

JANUARY 15, 2024

They may seem like mere comments and ratings, but they are a critical factor influencing consumer behavior, brand image, and market trends. These shifts are why online reviews shape customer trust, brand perception, and purchasing decisions. Anyone can impact a brand’s image, whether a small-scale customer or a business.

E Commerce 59

E Commerce 2008 2012 Demo 59

Second to None

MARCH 22, 2019

Millennials have been under society’s microscope for the last decade; a punching-bag for Baby Boomers, a restructuring force for marketers. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market.

Connections 75

Connections Brands 2008 Social Media 75

Clarabridge

MAY 10, 2018

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Executive Vice Chairman, Founder and Chief Strategy Officer Sid Banerjee took us through the inception of the company and how the Clarabridge product suite has evolved to help brands optimize customer data and transform experiences.

2008 40

2008 2018 Hotels Customer Service Representative 40

Thematic

DECEMBER 9, 2022

How can you stay relevant to consumers in a competitive market - especially one under the pressure of a recession? When the market rights itself, you'll be in a much better position - and can potentially capitalize on the upturn in the economy. During the 2008 recession, Starbucks came under threat.

2008 71

2008 2010 Customer Satisfaction Fashion 71

Brandwatch CX

OCTOBER 3, 2022

Influencer marketing is the process of marketing to individuals as opposed to your target market as a whole. Brands are using influencer marketing to expand their reach and increase the likelihood of resonating with their target audience. We’ve written an in-depth guide on the why and how of influencer marketing.

Marketing 83

Marketing Social Media 2008 Metrics 83

Second to None

MARCH 22, 2019

Millennials have been under society’s microscope for the last decade; a punching-bag for Baby Boomers, a restructuring force for marketers. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market.

Connections 63

Connections Brands 2008 Social Media 63

ShepHyken

NOVEMBER 6, 2020

This week we feature an article from Michael Magnus, a Strategic Communication lecturer and marketing consultant at Magnus Opus. Understanding your consumer is a key piece of customer service and developing loyalty to your brand. In 2008, consumer research helped customer service at the world’s largest coffee chain.

Insights 101

Insights Customer Service Marketing 2008 101

Customer Bliss

AUGUST 3, 2017

Forrester recently released their US 2017 Customer Experience Index , which goes through data from 120,000 online consumers to rank 300 brands across 21 industries. Forrester is a very-vetted research brand, but it’s important to understand the ecosystem here. Twice as many brand scores fell as rose, and losses outpaced gains.

Customer Experience 236

Customer Experience 2008 2017 2016 236

Daniel Group

APRIL 18, 2024

Our survey database has well over one million completed B2B customer surveys from customers in material handling, construction equipment, bus and truck, and various other industrial markets. This analysis covers 600,000 surveys from 2008 in one vertical market. In revisiting our interview history we discovered key metrics.

Communication 98

Communication NPS Net Promoter Score 2008 98

CSM Magazine

OCTOBER 6, 2022

and continental Europe are strategic markets for us. ” Jon Gladwish, CEO, and founder of 60K, said: “It has been a privilege working with my team at 60K to create a go-to outsourcing company for some of the most well-recognised brands in the world. ” Founded in 2008, 60K provides CXM services to leading U.K.,

2008 52

2008 Entertainment Multi-Channel Telecommunications 52

GetFeedback

OCTOBER 21, 2019

A recent study by PwC found that one in three consumers will walk away from a brand they love after just one negative experience. What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs. A lack of buy-in on the importance of CX.

Customer Experience Management 199

Customer Experience Management Customer Experience Management 2008 199

Storyminers

AUGUST 20, 2020

More importantly, how do you turn your brand into a story? Americans are said to love underdogs—in the form of horses with long odds, sports franchises that upset favorites, and nimble brands that unseat lumbering giants. If your brand comes across as a David, you will be cheered in the marketplace. It’s remarkably sticky.

2009 105

2009 2008 2006 Retail 105

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Strativity’s analysis has determined that, over the last decade, these customer experience leading firms taking together as a stock index performs far beyond market averages. Pizza Hut in Yum Brands, YUM). January 2, 2018).

2009 58

2009 Customer Experience Marketing 2018 58

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.

2020 52

2020 Brands 2008 Multi-Channel 52

SurveySparrow

MARCH 23, 2021

If there is one company that has played the market positioning strategy game with terrifying efficiency is Coca Cola. But the kind of image that they have raked for themselves over the years with the help of their positioning strategy marketing is a case study in itself. . What is market positioning strategy? Isn’t it?

Marketing 52

Marketing Apparel Brands 2008 52

Retently

JULY 28, 2023

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The CXO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

GetFeedback

OCTOBER 14, 2019

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Similarly, instead of just focusing on the customer’s interactions with support, CX covers how they interact with marketing, sales, and any other customer-facing aspects of your company.

Customer Experience 220

Customer Experience 2008 Document Metrics 220

BirdEye

OCTOBER 31, 2023

Reputation management is the process of shaping public perceptions of a brand. It’s about fostering positive brand awareness, growing favorable public sentiment, and addressing any negative impressions. How companies manage their online reputation determines their ability to grow in a competitive market.

Management 109

Management Social Media Multi-Channel Feedback 109

CSM Magazine

OCTOBER 1, 2022

Payment confirmation messages sent via SMS when a customer makes a purchase using a brand’s Shopify instance. Creation of a Zendesk ticket when a customer messages a brand via Instagram DMs. Sinch has been profitable and fast-growing since its foundation in 2008. Shares are traded at NASDAQ Stockholm: XSTO:SINCH.

2008 52

2008 Omnichannel 2018 Connections 52

Team Support

JANUARY 9, 2024

Though primarily used for outbound marketing campaigns, these systems also allowed for better organization and tracking of customer data. Companies began using Facebook for marketing and promotion shortly after the platform expanded beyond college students and was opened to the general public in September 2006. which launched in 1987.

Technology 59

Technology Call Center Social Media 2007 59

Lumoa

JANUARY 2, 2022

Unhappy customers can potentially damage your brand’s perception, spreading negative vibes about your business and seriously tarnishing your brand reputation. In the business world, these are your unhappy customers who, if not attended to, can cause a severe dent in your brand image.

NPS 83

NPS Net Promoter Score Social Media 2008 83

Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. Lynn Daniel (00:03): I’m with Edward Craner, who is Senior Vice President of Marketing and Strategy with Holt Cat of San Antonio, Texas. We did some market research.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

OpinionLab

MARCH 8, 2016

If you look at the truly successful companies, the ones that emerge are the ones that concentrate on enabling their customers to engage with them – so that they can partner with them to build their brand. They want evidence that brands are listening. . Innovative brands simply need to adopt more effective means of listening.

Consumers 96

Consumers 2008 2012 Banking 96

SurveySparrow

JANUARY 11, 2019

The X-factor that defines your brand and drives people to pay for it, may not be what it was a decade before. Rather than kick against this wave, economists, entrepreneurs, and marketers worth their salt are planning ahead. Remember the crash of 2008? If you read the signs right, it makes sense. The experience, of course.

Customer Experience 55

Customer Experience Marketing 2008 2010 55

CX University

SEPTEMBER 18, 2018

We look at four case studies of some of today’s most successful organizations, analyzing how they achieve these cornerstones through engagement, in all cases finding the same, ineluctable linkage between leadership, employees and market environment. Conclusions: Create meaningful work with the employment brand. Quicken Loans.

Engagement 211

Engagement 2005 Competitive Advantage 2009 211

ClearAction

AUGUST 21, 2016

If It’s Called Customer Experience, Why Is It All About the Brand? While companies clamor to get their share of revenue from new and existing customers, the delta between what brands say they do for customers and what actually happens has never been larger. Again it’s about the brand, not the customer. Janice Cuban.

Brands 54

Brands Customer Experience Social Media 2008 54

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

2008 52

2008 Consulting 2023 Innovation 52

CSM Magazine

JUNE 7, 2023

The business has invested in a market-leading hybrid network, utilising fibre and 5G wireless technology to provide rock-solid, reliable broadband without compromising on speed. About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008.

Wireless 52

Wireless Telecommunications Customer Service 2008 52

CSM Magazine

JANUARY 20, 2021

Founded in 2008, CodeBroker mobile marketing solutions are used by the world’s most recognizable brands and retailers to drive customer acquisition, retention, and loyalty. Drive further business through digital coupons and gift cards. About CodeBroker .

Customer Service 59

Customer Service 2008 Customer Service Representative Social Media 59

Smith+co CX

MARCH 15, 2021

We are entering a new era, one that will require new approaches to marketing and customer experience, but it will go way beyond that. It will challenge the very way we think about brands and corporations. His adherents say we are ending the Winter phase of the 5 th Kondratieff that started with the Great Financial Crisis of 2008.

Brands 36

Brands 2008 Banking Sports 36

BlueOcean

JULY 3, 2019

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. The best agents are educated, have great communication skills, want to do meaningful work for great brands, and are pumped up about the opportunity to make a difference in people’s lives.

Contact Center 159

Contact Center Customer Service 2008 Call Center 159

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Why 2019 is all about trust for brands and consumers.

2008 73

2008 White Paper 2019 Automotive 73

Optimove

NOVEMBER 14, 2019

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. The company is present in all major gaming markets in the world. The company, which sent 2.5

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

ClearAction

JUNE 25, 2023

Imagine your employee experience strategy focusing managers firmwide on employees’ self-described purposes for their relationship with your brand. CX Skill-Building for Marketing, PX, CX, CS, and EX professionals’ self-managed career growth. In fact, the ACSI is lower now than it has been in more than 15 years!

Leadership 62

Leadership 2008 Touchpoint Employee Experience 62

C Space

JULY 27, 2021

3 Charles Stanley’s insight into the luxury jewellery business comes from his time at some of the biggest diamond brands in the world, including Harry Winston and DeBeers. He was part of the team that helped to brand the DeBeers name, and was later involved in launching Fovermark, of which he is now President.

2008 52

2008 Social Media Consumers Connections 52

QuestionPro Audience

APRIL 13, 2017

There is some dispute about whether the overall voter turnout was greater in 2016 than in the 2008 or 2012 general elections (apparently the experts do not agree on the number of eligible voters in the US.) This is especially true when the brand offers an extremely attractive incentive for their feedback. Voter Turnout.

2016 116

2016 Customer Satisfaction 2008 2012 116

Kitewheel

JULY 2, 2020

The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Your brand must adapt to build a digital retail journey that aids customers in achieving their goals. To thrive, retailers must have a successful online store.

Retail 52

Retail Social Media 2008 Consumers 52