TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Beyond Philosophy

OCTOBER 25, 2019

Per USA Today , Airbnb has more than seven million listings in 100,000 cities as of early September 2019, and they plan to go public in 2020. They also reported revenues of over one billion in the second quarter of 2019, although there is no report on the profits. Interpersonal connections and community are essential to all of us.

Hotels 104

Hotels Travel Hospitality 2019 104

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Published on: November 06, 2019. CX leaders should help them by connecting the dots between investing in the experience and their business outcomes. They can often tell you when change is required.

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. How to set up your Voice of the Customer (VoC) program for success. Putting it all together.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

ChurnZero

MARCH 29, 2019

This is a guest blog post by Gaetano DiNardi from Nextiva. While the personal connection might skew results, it is also a good way to inspire people to actually participate. How Customer Success Can Catalyze Customer-Centric Change. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Upcoming Webinar.

B2B 73

B2B Net Promoter Score Customer Centricity Webinar 73

ijgolding

JANUARY 14, 2019

My first blog post of 2019 is not going to be a long, drawn out diatribe about the challenges of long-term relationships! In 2018, the Customer Experience Professionals Association (CXPA) celebrated its 7th birthday. Please do not panic!!! In 2018, I flew 127 times. Which airline(s) were the guilty party?

Customer Experience 98

Customer Experience Airlines 2011 Customer Journey 98

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. With that in mind, I offer the following observations and insights.

Chief Customer Officer 40

Chief Customer Officer 2019 Customer Journey Mapping NPS 40