NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Identifying topics, trends, influencers your brand needs to connect with, along with tracking campaigns, trends and competitive intelligence available, requires a sophisticated tool. Let’s take a peek. It’s amazing really.

2019 90

2019 Social Media Consumers Insights 90

ShepHyken

MARCH 22, 2019

By the end of 2019, 2.7 This is what Carnival Cruise Lines did when they developed the Medallion fleet, a fully customized travel experience that connects passengers to the ship with small, wearable tokens. The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken.

Blog 108

Blog Customer Experience User Experience Technology 108

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here.

2019 52

2019 Engagement Social Media Roadmap 52

ShepHyken

JUNE 28, 2019

The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. In this world of increasing self-service interactions, the moments when a customer connects to a support agent are becoming less frequent. Because of that word “current.”

Contact Center 111

Contact Center Blog 2025 Banking 111

ShepHyken

JANUARY 18, 2019

Time to start planning for your 2019 customer experience initiatives. Customer Experience will be the primary focus for successful operations in 2019 but is that “unwavering commitment to better CX” controlled by smaller metrics that don’t have a big effect on the experience as a whole? It’s that time of year again.

Blog 94

Blog Customer Experience Contact Center Airlines 94

ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. A good CX that connects emotionally will customers to become loyal.

2019 97

2019 Article Customer Service ROI 97

Avaya

MARCH 19, 2019

This blog is authored by Phil Baumann & Hristiyana Ivanova at C3i Solutions. This blog was first published Jan 31, 2019 on the C3i Solutions blog. This blog was first published Jan 31, 2019 on the C3i Solutions blog. In 2019, social care will be the new connection to your customers.

Social Media 45

Social Media 2019 Poor Customer Service Customer Care 45

Bizagi

FEBRUARY 7, 2019

What’s your digital transformation strategy for 2019? By the end of 2019, Forrester predicts that 40% of enterprises will have automation centers and frameworks in place as they try to find the best way to structure their technology and workflows. Take a look at our blog on how Bizagi and RPA work together to complement each other.

2019 83

2019 Competitive Advantage Roadmap Download 83

Beyond Philosophy

JANUARY 28, 2019

When you digitize these experiences, eliminate human contact, and improve cost efficiencies, you can destroy the emotional connection people have with your brand. Making an emotional connection with people is a crucial part of a relationship. The post Five Ways to Keep Your CX Program Alive and Well in 2019 appeared first on.

2019 139

2019 ROI Net Promoter Score Fashion 139

CloudCherry

NOVEMBER 11, 2019

When it comes to our Finalists for CloudCherry’s 2019-2020 CX Championship, there’s no such thing! SO, without further ado, our Top TWELVE CX Champ 2019-2020 Winners are: In the Category of PRACTITIONERS-. SO, without further ado, our Top TWELVE CX Champ 2019-2020 Winners are: In the Category of PRACTITIONERS-. Brava, Janet!

2019 170

2019 2020 Leadership Consulting 170

Experience Investigators by 360Connext

OCTOBER 17, 2018

Engagement means connecting their daily duties with the bigger vision, every day. Engaging customers means connecting with them emotionally. I’m really excited to be a part of Customer Contact Week as they celebrate 20 years in 2019! Leaders must engage employees to deliver a great experience. Get the full agenda here!

Leadership 283

Leadership Culture Customer Centricity 2019 283

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here.

2019 40

2019 Engagement Social Media Roadmap 40

Bizagi

OCTOBER 4, 2019

We firmly believe that for companies to survive and thrive in this digital age, they need to be more Agile, Connected and Engaging. “To You also need to embrace the new nature of connected processes in the business world by incorporating a global orchestrator into your business architecture. New Features to Help You Be More CONNECTED.

Innovation 67

Innovation 2019 User Experience Connections 67

Pink Guava

DECEMBER 21, 2018

This is also creating a momentum for customer experience management where organisations have been working to find out what does it mean for their individual journeys when they have customers with more expectations, shorter attention spans who are intrinsically connected all the time and thus communicating more about their experiences.

2019 40

2019 Customer Experience E Commerce Social Media 40

Customers That Stick

JANUARY 7, 2020

Our first official blog post of the 2020s. The Culture/Experience Connection. The Culture/Experience Connection. Here it is! I’m not a fan of absolutes, but in this case, one applies: a customer-centric culture is the only way to deliver Hero-Class® customer experiences consistently. Read the rest here. »

Customer Centricity 88

Customer Centricity Culture 2019 Customer Experience Design 88

Experience Investigators by 360Connext

OCTOBER 17, 2018

Engagement means connecting their daily duties with the bigger vision, every day. Engaging customers means connecting with them emotionally. I’m really excited to be a part of Customer Contact Week as they celebrate 20 years in 2019! Leaders must engage employees to deliver a great experience. Get the full agenda here!

Leadership 227

Leadership Culture Customer Centricity 2019 227

Cyara

JULY 9, 2019

Joe is the Global Lead, Partners, Amazon Connect, AWS. Cloud contact centers, particularly Amazon Connect, provide businesses with a service that incorporates and embraces all of these characteristics. Blog: Art Schoeller at Forrester Research. I recently asked CX experts for their view on cloud migrations. Joe Eisner.

2019 52

2019 Contact Center Average Handle Time Competitive Advantage 52

TechSee

JUNE 10, 2021

This blog challenges that status quo. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. Analysts and organizations have been waving the red flag of unnecessary truck rolls for years. Deal with Data Analytics. billion devices.

Innovation 207

Innovation 2025 Transportation Consumers 207

inmoment

JUNE 17, 2019

The 2019 CX Trends Report conducted by InMoment suggests that despite evolving conversations around CX, companies are struggling to balance their own needs and changing customer preferences. Though companies lag behind in providing exceptional CX, there are simple ways to catch up and forge stronger customer connections.

2019 53

2019 Customer Experience White Paper Definition 53

GetFeedback

OCTOBER 3, 2018

And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible. Looking forward to seeing you all at Dreamforce 2019! The post A Look Back at Dreamforce 2018 appeared first on GetFeedback Blog. The countdown has begun.

2018 150

2018 Demo Events 2019 150

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. Connected CX journeys. Please CLICK HERE to read the full blog, which is published on our sister company Customer Attuned’s website. Digitalisation.

B2B 40

B2B 2019 Chief Customer Officer Download 40

inmoment

NOVEMBER 19, 2019

To help you sort through the massive amounts of market information, we’ve gathered some of the best CX insights from 2019 that you might have missed so you can better prepare for 2020. . It’s no secret that customer experiences and employee experiences are more connected than we think. Insight #1: Optimize the feedback experience.

2019 40

2019 Insights 2020 Employee Experience 40

Bold360

JANUARY 2, 2020

So for my last episode in 2019, I wanted to look back at what I’d learned from those conversations. Now, though, we’re starting to see those virtual agents connect to other systems. These systems are becoming more extensible and more connected and aren’t just a siloed system that can solve one problem. “

2019 59

2019 Virtual Agent Contact Center Connections 59

Customer Bliss

JULY 23, 2019

And because many record keeping systems are not yet connected, we are still burdened with carrying x-ray films and test results, and filling out numerous forms ourselves to get them transferred from one physician’s office to the next. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Feb 5, 2019 at 4:00am PST.

Healthcare 173

Healthcare Chief Customer Officer Travel 2019 173

ClientSuccess

JULY 23, 2019

If they still have to get on the phone to get their matter addressed, they expect to get the connected to the right agent with the right information right away. The post 5 Customer Service Trends to Watch For in 2019 and Beyond appeared first on ClientSuccess.

2019 40

2019 Customer Service Social Media Multi-Channel 40

CloudCherry

FEBRUARY 26, 2019

It can also help organizations take a more informed stand on how they would like to approach analytics, based on current trends and guide them towards framing a more data-driven analytics framework for 2019. In this blog, we will discuss the key highlights of this report.

2018 256

2018 2014 Measurement Retail 256

Beyond Philosophy

OCTOBER 25, 2019

Per USA Today , Airbnb has more than seven million listings in 100,000 cities as of early September 2019, and they plan to go public in 2020. They also reported revenues of over one billion in the second quarter of 2019, although there is no report on the profits. Interpersonal connections and community are essential to all of us.

Hotels 104

Hotels Travel Hospitality 2019 104

transcosmos Information Systems

JANUARY 21, 2019

Customer service in 2019 means you have to get creative in attending to unusual problems. This course explains how you can connect with individual customers after a purchase. But it’s still the human interaction and connection that woo the customers and keep them loyal to brands. Creativity. Negotiation.

2019 48

2019 Customer Service Social Media Customer Service Representative 48

TechSee

AUGUST 14, 2023

Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. In 2019, Jon was named a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer” Jon is frequently cited in the media, speaks regularly at industry events, and is an active member of the SCTC.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Avaya

MAY 18, 2016

According to US-based research firm International Data Corporation, enterprise and consumer spending on mobile devices and related software and services in Asia-Pacific (excluding Japan) will reach $578 billion by 2019, making it the largest region in the world in terms of mobile-related spend. billion in 2020.

Connections 40

Connections Tourism Competitive Advantage Omnichannel 40

CX Accelerator

MAY 28, 2019

The best companies connect their employees to each other and to their community in a unique way. BACK TO CX ACCELERATOR BLOG Nate Brown is the co-founder of CX Accelerator. Originally posted for ICMI on January 31, 2019 Don’t just offer volunteer hours. Until then, may you bask in the light of perfect CSAT scores. ??

Culture 140

Culture Contact Center Events Hospitality 140

SaleMove

MAY 10, 2019

This past week, we headed back to sunny San Francisco to demo at FinvoateSpring 2019. Dan Michaeli, Co-Founder and CEO, presents Glia at FinovateSpring 2019. Glia’s demo at FinovateSpring 2019- Best of Show. The post Glia Wins Best of Show #6 at FinovateSpring appeared first on Glia Blog | CX Explained.

2019 40

2019 Demo Contact Center Banking 40

UJET

NOVEMBER 18, 2019

2019 is coming to a close and the customer support industry is moving into the next decade. To welcome the new year, here are five predictions for 2019. The post Customer Support Trends and Predictions for 2020 appeared first on Customer Experience Blog by UJET. Messaging Surpasses Voice.

2020 78

2020 Contact Center 2019 Omnichannel 78

Eptica

FEBRUARY 5, 2020

Emotional connection Consumers increasingly want to move beyond a transactional to a deeper relationship with a brand. This shows that consumers are essentially demanding more when it comes from brands – they want to be valued, they want to feel emotionally connected and they want to deal with ethical organisations.

Customer Satisfaction 72

Customer Satisfaction 2020 2019 2015 72

Customers That Stick

DECEMBER 17, 2019

Over the years, I’ve had the honor of being recognized by a number of organizations as a customer experience thought leader, and in 2019, I was simply floored by the level of support. To my clients, bureau partners, social connections, CX friends, and other supporters — thank you!

2019 17

2019 Customer Experience 2020 Customers 17

Hallmark Business Connections

MARCH 9, 2021

At Hallmark, we believe deeply in the power of reaching people when they need it the most, and direct mail is an especially savvy strategy for connecting with multigenerational homes. When marketing during a pandemic, then, it’s important to connect with consumers on a human level.

Marketing 97

Marketing Brands 2020 2021 97