Playvox

APRIL 21, 2023

Customer service has gone digital — and your contact center needs to evolve with the times. Make sure your contact center is set up for digital success behind the scenes so that you can provide the experiences your customers demand.

Omnichannel 95

Omnichannel Customer Experience Contact Center Social Media 95

Talkdesk

JANUARY 2, 2020

” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today. out of five) in the Gartner Peer Insights Contact Center as a Service, North America market. Talkdesk has an overall peer rating of 4.6 (out

Customer Service 66

Customer Service Contact Center 2025 Competitive Advantage 66

UJET

DECEMBER 9, 2021

Contact center employees are extremely important to the overall success and health of businesses. But call center employees can also be some of the least supported, hardest worked employees in the business – a sure-fire recipe for call center burnout. . What is Call Center Burnout?

Contact Center 72

Contact Center 2022 Call Center Metrics 72

Upstream Works

DECEMBER 11, 2018

We’re seeing greater interest and adoption of Artificial Intelligence (AI) in our customers’ contact centers, including the use of bots to support the popularity of chat as a channel option and a surge in self-service. According to Maoz, c ustomer self-service is expected to grow to 64% by 2022. AI, Bots & RPA.

Customer Experience Management 96

Customer Experience Management 2019 Management Customer Experience 96

Speaker: Kate Nasser, The People Skills Coach™

Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. It can inspire and empower agents to make their next call better and more real for a refined customer experience.

Contact Center

Pointillist

OCTOBER 22, 2018

Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. By 2022, your personal device will know more about your emotional state than your own family.” — Gartner. Emotion AI. “By

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40