Eptica
JANUARY 13, 2023
As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website.
Eptica
JANUARY 9, 2022
Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022. Integrating call recording into Microsoft Teams. Share this page on: Tweet. 5 ways to make your customer service more agile and flexible.
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CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Then, make it clear that these contacts are not rare occurrences.
Talkdesk
JANUARY 2, 2020
” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today. We believe our innovative delivery model, and the speed at which we are able to deliver new features and functionality sets us apart within the CCaaS industry.”
Speaker: Kate Nasser, The People Skills Coach™
In this webinar, you will learn: The importance of collaboration in defining call excellence. How to collaboratively coach agents to feel empowered as professional care experts even with or without the use of call recordings. June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST
CSM Magazine
JANUARY 19, 2023
Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? To identify other gaps and opportunities that contact centres could be missing, download our latest report: “State of the Contact Centre 2022: Empowering the contact centre as brand guardian.”
Playvox
APRIL 21, 2023
For example, A 2022 stud y by ICMI showed that while 63% of contact centers offer customer service by email, only 41% were monitoring it for quality. Quality Management Analysts Quality assurance used to mean hours of listening to customer service reps’ call recordings and checking off boxes if they met all the requirements of a call.
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