Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website.

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Call Recording 2023 2022 Blog 105

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022. You might also be interested in these posts: Preparing for future customer service challenges. Share this page on: Tweet.

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2021 Blog Customer Service 2022 123

Talkdesk

JANUARY 2, 2020

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. Intelligent self-service. Managing Resources: engaged and empowered staff. .”

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Customer Service Contact Center 2025 Competitive Advantage 66

Playvox

APRIL 21, 2023

Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. What Is Omnichannel Customer Experience?

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Omnichannel Customer Experience Contact Center Social Media 95

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Then, make it clear that these contacts are not rare occurrences.

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Call Recording 2020 Customer Satisfaction Insights 105

CSM Magazine

JANUARY 19, 2023

Bringing this ramble around to customer service, I feel the industry is very much like the sweet shop, but with a very slim owner. Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Our sweets are our data sources. Is it agent availability?

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Call Recording 2023 2022 Customer Centricity 52

UJET

DECEMBER 9, 2021

Happy, healthy employees provide better customer service , are more loyal, and are more productive. Agents directly interact with customers and are highly skilled in customer service and technical support. The post How to Avoid Contact Center Burnout in 2022 appeared first on UJET.

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Contact Center 2022 Call Center Metrics 72