2022 Call Recording Customer Service Interaction 
Eptica
JANUARY 13, 2023
As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?
Eptica
JANUARY 9, 2022
Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead.
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Talkdesk
JANUARY 2, 2020
After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. Intelligent self-service. Managing Resources: engaged and empowered staff. .”
Playvox
APRIL 21, 2023
Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. An omnichannel customer support center connects customers’ interactions no matter where they take place.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.
CSM Magazine
JANUARY 19, 2023
Bringing this ramble around to customer service, I feel the industry is very much like the sweet shop, but with a very slim owner. Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Our sweets are our data sources. Is it agent availability?
UJET
DECEMBER 9, 2021
They’re the front line of customer interactions, and often the only people your customers will ever interact with. But call center employees can also be some of the least supported, hardest worked employees in the business – a sure-fire recipe for call center burnout. .
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