Eptica
JANUARY 9, 2022
Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Published on: January 10, 2022. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Capture every possible insight, distribute the relevant ones. A further 10.2%
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Talkdesk
JANUARY 2, 2020
This new report examines the rapidly changing landscape of available solutions for the customer service industry along with valuable insights, analysis and recommendations. Knowledge and Insight: intelligent knowledge-everywhere access. Next best action and decision-making insight. Talkdesk has an overall peer rating of 4.6 (out
CSM Magazine
JANUARY 19, 2023
Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Make data insights actionable to drive tangible business value. Dedicate the necessary budget to ensure you have appropriately trained resources to help better understand what all that data really means.
SmartKarrot
JANUARY 6, 2022
However, now with the help of the best conversation intelligence software, it is possible to enhance your call outcomes. If yes, in this write-up, we have covered the top 10 conversation intelligence software that you need to check out in 2022. But, it is humanly impossible for a few people to analyze hundreds of calls.
CustomerSuccessBox
FEBRUARY 20, 2022
There is a lot of data collected but deriving insights from its relations can give out valuable information. This score is put on the grading scale for various segments which makes it easier to take insights for the next actions. What do you want the health score to give insights when you look at it? Define the segments.
Upstream Works
DECEMBER 11, 2018
According to CMO.com, Gartner VP, Michael Maoz indicates that 72% of customer interactions in 2022 will be facilitated through emerging technologies; RPA, machine learning applications, chatbots and mobile messaging. According to Maoz, c ustomer self-service is expected to grow to 64% by 2022. www.upstreamworks.com.
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