Playvox

APRIL 21, 2023

While customers do expect to be able to move across channels to complete their service journey, you need to make sure you’re ready to staff and monitor each channel properly to ensure costs don’t creep up. Thirty percent (30%) offer social media customer care, but only 14% are checking on quality there.

Omnichannel 95

Omnichannel Customer Experience Contact Center Social Media 95

CustomerSuccessBox

FEBRUARY 20, 2022

Measure customer health score based on the outcome that you want to derive actionable insights. The health score is more associated with the needs of the customer. Segmenting the customers based on different subscription plans, or the industries and even use cases aids in understanding their needs clearly.

Measurement 52

Measurement 2022 Customer Success B2B 52

ChurnZero

JANUARY 28, 2022

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. Because in your line of work as a Customer Success professional, your context is always changing. Customers come and go. Your customer base diversifies and expands. Customer Success Around the Web.

Document 98

Document Feedback Customer Success Call Recording 98