2022 Engagement Innovation Sports 
Retently
APRIL 5, 2024
Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way.
Avaya
APRIL 9, 2019
Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.
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BirdEye
MAY 17, 2023
They also are excellent tools for employee engagement and loyalty, which in turn, boosts productivity. Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation.
BlueOcean
DECEMBER 13, 2022
According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” In early 2022, for example, Target announced its partnership with Ulta Beauty, in which the two brands’ rewards programs are now linked.
ClearAction
OCTOBER 25, 2022
We aimed from the start to align every work group with customers’ priorities, engage every group in improving CX efficiency and effectiveness, and embed customer-focus in running our business. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Learn More.
Clarivate
OCTOBER 24, 2023
For example, major joint replacement surgeries in ambulatory surgery centers (ASCs) experienced a 30% growth from 2020 to 2022, with 60% of ASC directors and surgeons expecting this trend to continue. According to Clarivate data, traditional inpatient procedures are increasingly shifting to outpatient settings.
ChurnZero
JANUARY 13, 2023
Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! CX and CS finally get recognized as a team sport.
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