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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. Connect with Shep on LinkedIn. Managing the positive impact of a viral moment is key to getting those new customers to come back.

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How Telemarketing Philippines Helps 3D Technology Market Reach New Heights

Magellan Solutions

Case in point: 3D technology market. After-market Parts Production – Half of US manufacturers believe in 3 to 5 years, 3D printing will be used for aftermarket parts. Telemarketing is a type of direct marketing that takes place over the phone. The 3D Market. In 2020, the global 3D printing market was worth USD 13.78

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 By imbuing the chat journey with your brand’s persona, you can create a sense of genuine connection and build customer trust. between now and 2028.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

Amazon also introduced Health Condition Programs, which partners with digital health companies such as Omada Health to connect members of health plans and employer-sponsored insurance with covered digital benefits. This IDN had signed an agreement with UnitedHealth Group’s Optum nearly five months earlier. those with high patient volumes.

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation.

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. desired BPOs with deep experience in the company’s market or vertical. Once you contract out, the service is connected to the partner that carries out the work. Marketing and lead generation. Research studies.

2028 52
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CRM integration: A gateway to enhanced customer management

BirdEye

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. How does CRM integration impact sales & marketing? CRM integration is connecting your CRM software with other business systems.