Communicating CX: 15 Tips for Talking About Customer Experience
Experience Investigators by 360Connext
DECEMBER 15, 2023
Or they simply talk about it without actually putting any rigor or discipline or even real goals to it. Customer experience will happen whether or not you talk about. But proactively and intentionally designing and delivering a positive customer experience is all about leadership. They hang a banner, then ignore it.
Let's personalize your content