ShepHyken
JUNE 17, 2016
This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing.
Provide Support
SEPTEMBER 27, 2017
Key Personality Traits for A Perfect Service Rep. Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. But beyond that, there are certain characteristics and qualities that set excellent customer service employees apart. (.).
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Comm100
MAY 25, 2022
Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. Then we’ll analyze how your organization can respond to these changes and the ways in which technology can benefit your ability to serve customers.
Innovative CX
JANUARY 30, 2020
I’ve been involved in customer service for all my 40 years in business. For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Years ago, we valued the face-to-face relationships that our front-line employees had with our customers.
GetFeedback
JANUARY 7, 2019
Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. While live chat is the perfect addition to any customer service program, it doesn’t come without its challenges.
BirdEye
MAY 12, 2023
Naturally, you’d turn to Google customer service to help solve your issues. However, with Google customer service, you’re not guaranteed to reach a live support agent at the drop of a hat. There are several ways to troubleshoot and contact Google customer service about your concerns.
ShepHyken
APRIL 28, 2023
She shares why customer standards matter and how your organization can meet them. Raise your customer service standards. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them. Here’s what we’ll cover: What are customer service standards?
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