TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Eptica

AUGUST 24, 2023

Date: Thursday, August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Getting the most from email customer service Published on: August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Email customer service remains popular among businesses and their customers.

Customer Service 116

Customer Service 2023 Blog Article 116

ShepHyken

JANUARY 12, 2018

Customer service designs that are remarkable get talked about. So telling yourself these myths about customer experience is a big no-no and won’t take you where you want to go will they? We often get questions and comments on delivering great customer service and experiences. No question. The bottom line.

Customer Service 94

Customer Service Blog Customers Workshop 94

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. This offers an opportunity to delight the customer.

Retail 89

Retail Blog Customer Service Fashion 89

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

2023 105

2023 Customer Service 2024 Airlines 105

Eptica

MARCH 11, 2022

Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Based on the ContactBabel UK Contact Centre Decision Maker’s Guide 2022, our blog explains the challenges to effective quality assurance – and how they can be overcome.

Customer Service 126

Customer Service 2022 Blog Interaction 126

ShepHyken

NOVEMBER 27, 2020

She provides multiple strategies to improve the customer experience in order to gain and retain repeat customers. It’s been said that customer service is dead. We live in such an instant gratification world that customers will often simply seek the next best thing if they don’t get the desired outcome to start.

Blog 152

Blog Customer Experience 2021 Article 152

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Why Messaging Is So Promising For Customer Service.

Blog 125

Blog Customer Service Social Media Sports 125

Comm100

JANUARY 2, 2024

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. This allows for more proactive and relevant customer support.

Customer Service 72

Customer Service Interaction Reference Customers 72

ShepHyken

APRIL 12, 2019

Many of these employees were tasked with challenging customer-facing positions. For example, Macy’s hired 1,500 employees at customer service call centers and countless more for sales floors across the country, while Target doubled its team dedicated to in-store pickups and curbside services.

Blog 107

Blog Customer Service Tourism Retail 107

ShepHyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. She created an experience for her customer. This is where sales and customer service collide. Here’s the short version.

Sales 123

Sales Customer Service 2016 2017 123

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

2024 78

2024 Innovation Customer Service Omnichannel 78

ShepHyken

OCTOBER 18, 2019

Read Shep’s latest Forbes article: Customer Loyalty And Retention Are In Decline. The post Guest Blog: How to Turn Customer Service Mistakes Into Happiness appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Blog 88

Blog Customer Service Books Article 88

Comm100

MAY 25, 2022

Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. Then we’ll analyze how your organization can respond to these changes and the ways in which technology can benefit your ability to serve customers.

2022 52

2022 Blog Contact Center Customer Service 52

ShepHyken

FEBRUARY 2, 2018

This week we feature an article by Misa Chien who shares great lessons we can learn from the Southwest Airlines customer culture. This also reminds us that customer service doesn’t just happen on the front line. But would customer service ever make the highlight reel of such an event?

Blog 85

Blog Customer Service Airlines Culture 85

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. They are literally changing the rules of customer service on the fly. Get creative!

Blog 97

Blog Customer Service Fashion Social Media 97

Eptica

MARCH 18, 2022

Date: Friday, March 18, 2022 Author: Pauline Ashenden - Demand Generation Manager Getting customer service right on Mother’s Day. To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice. Published on: March 18, 2022. Share this page on: Tweet.

Customer Service 122

Customer Service 2022 Presentation Customers 122

ShepHyken

MARCH 9, 2018

This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. It is no secret that customers are turning towards digital communication channels when contacting organizations. Provide a Quicker Answer.

2018 75

2018 Blog Customer Service 2017 75

ShepHyken

AUGUST 2, 2019

Whether on the phone or in person, it’s important to train your employees the right way to interact with your customers. Customer service is one of the most important parts of doing business. The relationships you create with your customers reflect directly on the success of your business.

Blog 110

Blog Customer Service Article Customers 110

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021. Published on: January 17, 2022.

Customer Service 127

Customer Service 2022 2021 Blog 127

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing. Shep Hyken.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

Bill Quiseng

MAY 24, 2023

It’s the same for customer service. You already know what customer service is, but to make it flourish, you and your team need to be reminded periodically. So, I offered people a continuous education in customer CARE. If you missed it, just follow it here: Don’t offer customer service training.

Events 113

Events Customer Service Customer Service Training Customer Care 113

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. But when those excited prospects turn into actual customers, they hit a brick wall at customer service. The result?

Customer Service 52

Customer Service Marketing Touchpoint Demo 52

SaleMove

AUGUST 12, 2022

Ramping up Digital Customer Service doesn't mean losing the human element. With the continuous engagement of DCS, you can strengthen customer relationships. The post Strengthen Customer Relationships With Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained.

Customer Relationships 94

Customer Relationships Customer Service Customers Blog 94

ShepHyken

OCTOBER 19, 2018

The adoption of artificial intelligence and machine learning presents the opportunity to enhance the customer experience while maintaining an authentic and meaningful connection with those who matter most: people.”. Cameron Halcomb • Customer Experience Consultant, Emarsys • @cam_hassler • LinkedIn. appeared first on Shep Hyken.

Blog 110

Blog E Commerce Customer Service E-support 110

ShepHyken

JANUARY 5, 2018

Let’s face it, customer service is the lifeline of any company. Of course, getting new customers is just as important, but it’s useless if your customer service experience is suboptimal. According to Forbes , Businesses are losing $62 billion per year through poor customer service. Text Messaging.

Blog 80

Blog Customer Service Poor Customer Service Multi-Channel 80

Peter Lavers

JANUARY 15, 2020

Peter Lavers has been named as a top blogger in the realm of Customer Service. Peter is delighted to included in this list as it confirms his passion to help companies become more customer centric and thereby competitive in this world of ever-increasing customer empowerment and digital disruption.

Blog 52

Blog Customer Service 2020 Customer Centricity 52

ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. As Dianna says, changing any of these dynamics can help elevate your customer service. Shep Hyken. Read Shep’s latest Forbes Article: Top Ten Business Books Of 2016. .

Poor Customer Service 87

Poor Customer Service Blog Customer Service Books 87

ShepHyken

AUGUST 12, 2016

This week on our Friends on Friday guest blog post my colleague, Adam Toporek, writes about how important improvisation is in frontline customer service. It is also important to hire customer service reps that care, and who already have the personality to succeed in a customer service position.

Blog 88

Blog Customer Service Workshop 2015 88

Eptica

SEPTEMBER 17, 2023

Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Read the full article on our parent company Enghouse Interactive’s site.

Customer Engagement 62

Customer Engagement Engagement Customer Service 2023 62

kommunicate

JANUARY 5, 2023

Last Updated on January 5, 2023 A customer service chatbot has become a requisite for achieving great customer satisfaction. While chatbots make a route to savings on customer support costs and valuable time, their interaction with your customers can also be a game-changer in the [.].

Customer Service 104

Customer Service Customer Experience 2023 Customer Satisfaction 104

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. My Comment: We start off this week with Newsweek’s list of America’s BEST customer service companies. Here are my top five picks from last week.

2021 141

2021 Article Customer Service Government 141

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business. Unlike human agents who have limited working hours, chatbots can assist customers 24/7. AI-driven chatbots offer a scalable solution.

Customer Service 64

Customer Service Customers Interaction Customer Expectations 64

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Customer Service 71

Customer Service 2023 Reference Customers 71

ShepHyken

OCTOBER 27, 2017

This week we feature an article by Tim Fujita-Yuhas that discusses the importance of empathy when using new technology for customer service. He looks at the next generation of texting, known as RCS (Rich Communication Services), which I think will become a very valuable tool. – Shep Hyken.

Customer Service Strategies 83

Customer Service Strategies Blog Customer Service Hotels 83

kommunicate

DECEMBER 13, 2023

One of the hallmarks of great customer experience (CX) is excellent customer service. The post 13 ways chatbots are improving customer service appeared first on Kommunicate Blog. Imagine buying a car, and then having to run from pillar to post to fix a minor issue such as a sticky steering wheel.

Customer Service 52

Customer Service Blog Consumers Customers 52