BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

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Social Media Management Multi-Channel ROI 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

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Social Media Entertainment Multi-Channel 2023 52

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Timing Is Everything.

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Social Media Blog Customer Service White Paper 88

kommunicate

JUNE 3, 2020

Nowadays, every business has a Facebook page, and your customers are likely to reach out to you via social media. However, most of the companies do not have a dedicated support team for social media. Therefore, it is crucial to connect your social media to your customer [.].

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Social Media Customer Service Blog Customers 98

InMoment XI

APRIL 23, 2024

True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach.

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Social Media Insights Feedback Loyalty 260

Russel Lolacher

JANUARY 25, 2021

CONSIDER GETTING SOCIAL . Social media, done well, is an amazingly effective tool at building social capital. It’s an opportunity to talk with your customers, both proactively and reactively… like a normal relationship. Social media is meant to be social, so that is what your customers expect from you.

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Social Media Government Fashion Engagement 119

Beyond Philosophy

SEPTEMBER 7, 2015

Social Media can level the playing field. Even solo entrepreneurial businesses can create a global presence using social media. Another benefit to social media is cost. No, you just need to exploit the free or low cost opportunities that social media provides. Actually it’s the lack of cost.

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Social Media Engagement White Paper Blog 166

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others.

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Social Media Customer Service Marketing Airlines 87

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience.

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Social Media Blog ROI Brands 53

Experience Investigators by 360Connext

JANUARY 19, 2015

As customers, we are expecting a lot from companies who are using social media to respond to customer service issues. We expect ALL companies to be responsive when we go to them via social media. Studies from Ambassador and Social Bakers reveal how mismatched our expectations are with reality.

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Social Media Customer Service Call Center Consulting 278

NICE inContact

JUNE 14, 2016

Naturally, I did what many of my fellow millennials would do and took my issue to social media. Apparently their social media was as backed up as their contact center. Social networks like Facebook and Twitter can no longer be given the diminutive title of “Fad”.

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Social Media Customer Service Airlines Contact Center 51

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

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2024 Innovation Customer Service Omnichannel 81

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

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Customer Service Contact Center 2022 Magazine 251

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

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Social Media 2019 Airlines Consumers 62

Bill Quiseng

MARCH 7, 2016

Today, just five years later, people may still tell an average of 9 people about good experiences, but if they have a bad experience, they can now tell the entire world via social media. We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one.

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Social Media Customer Service Brands 2011 123

InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? What is Hootsuite?

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Social Media Brands Management Metrics 295

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

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Social Media Customer Service 2014 Exceptional Customer Service 106

CSM Magazine

DECEMBER 18, 2017

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that help you utilize social media in order to provide exceptional service to your customers. Utilize the power of social media in Customer Service.

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Social Media Customer Service Roadmap Customers 40

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

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2023 Customer Service 2024 Airlines 105

transcosmos Information Systems

SEPTEMBER 5, 2018

But despite this new shopping behaviour, the old word-of-mouth method still lives on albeit taking a more modern approach: through the continuously evolving world of social media. Now, social media has turned into a place for business, too. Know where your customers are. billion active users with 1.47

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Social Media E-support Document Customer Service Strategies 69

Provide Support

SEPTEMBER 22, 2015

Social Media in Customer Service. Complaining customers are, unfortunately, an inevitable fact of business life. The way you respond to and handle their complaints will determine whether your customers share on social media how terrible your company is or will remain happily loyal to your brand.

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Social Media Customer Service E Commerce E-support 87

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Why Messaging Is So Promising For Customer Service.

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Blog Customer Service Social Media Sports 126

Brandwatch CX

JANUARY 10, 2024

This blog post has it all: bargains, anger, jealousy, love, swearing and even some sexual language. One way in which Brandwatch is head and shoulders above other social media monitoring tools is that it allows users to carefully customise their queries using Boolean operators, affording almost unlimited control over what can be searched for.

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Social Media Sales Customer Service Customer Care 52

Brandwatch CX

JANUARY 10, 2024

This blog post has it all: bargains, anger, jealousy, love, swearing and even some sexual language. One way in which Brandwatch is head and shoulders above other social media monitoring tools is that it allows users to carefully customise their queries using Boolean operators, affording almost unlimited control over what can be searched for.

Social Media 52

Social Media Sales Customer Service Customer Care 52

Ann Michaels and Associates

MARCH 27, 2018

Why is it that negative comments on social media always generate more interest than positive ones? Social media has become a customer service venue for your customers. You can’t change what happened to upset your customer, but you can control over what happens next. 3) Empathy is key.

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Social Media Customer Service Customer Care Definition 40

Win the Customer

AUGUST 25, 2016

Social media has become a major tool for marketers. But even though most small businesses use social media, it doesn’t mean they’re using it effectively. For instance, only 45 percent of marketers think their Facebook strategy is effective, reports Social Media Examiner. The campaign reached 5.5

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Social Media Customer Engagement Engagement E Commerce 94

Beyond the Arc

JUNE 2, 2020

Jay Palter and Steven Ramirez discuss social media for banks and credit unions. Social media can be a great way for banks and credit unions to create deep engagement with their brand. If you want to use social channels you have to treat them like a conversation. appeared first on Blog @beyondthearc.com.

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Social Media Banking Blog Brands 52

Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer. Think Outside the Big Three.

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Social Media Customer Service Marketing Hotels 48

Bold360

JUNE 26, 2019

We are working every day to evolve Bold360 to deliver innovative solutions to the customer experien ce challenge , and our customers have been our best sounding boards and advocates. . Thanks to those customers, B old360 was just named a 2019 Top Rated Live Chat and Social Media Customer Service by TrustRadius.

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Social Media 2019 Customer Service B2B 61

Comm100

MAY 25, 2022

Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. Then we’ll analyze how your organization can respond to these changes and the ways in which technology can benefit your ability to serve customers.

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2022 Blog Contact Center Customer Service 52

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

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Blog Customer Service Poor Customer Service Consumers 147

ijgolding

MARCH 24, 2016

Is it just me or do you find it weird when you search for someone on social media and you can’t find them? If you don’t offer your customers numerous ways to contact you, the likelihood is the customer’s opinion of you is going to go down. But why do businesses need to use social media for customer service ?

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Social Media Customer Service Fashion Sports 62

ShepHyken

JUNE 29, 2018

This week we feature an article by Laura Bourne who shares four important factors that can help you achieve success and avoid customer service problems. – Shep Hyken. Your most unhappy customers are your greatest source of learning. There is no denying that loyal customers are the bread and butter of an organization.

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Social Media Blog Customer Service Touchpoint 82

BirdEye

JULY 7, 2023

Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. Table of contents What is a chatbot for customer service?

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Customer Service Social Media Banking 2008 96

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

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Customer Service Multi-Channel Omnichannel Social Media 76

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. Nowhere is this more apparent than in the sphere of customer service. Offer 24/7 customer service – even for customers abroad.

Consumers 52

Consumers Blog Customer Service Social Media 52

Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? 8 strategies to get great customer service based on YOUR actions: 1. Pay attention to HOW you speak to customer service associates as well as WHAT you say. Customer service reps may be having a worse day than you are. Always do your best. Know what you want.

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Customer Service Social Media Blog Customers 126