SurveySparrow

JUNE 30, 2023

But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. This blog will show you how to captivate your audience, win their hearts, and make them fall head over heels for your brand. Iterate and refine your designs based on user feedback and usability testing.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. But as a quick-service restaurant chain connected through millions of pieces of data and feedback, it became nearly impossible to understand exactly how the two are connected.

Guest Experience 40

Guest Experience 2017 2018 2019 40

Opinionator

FEBRUARY 22, 2021

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 86

Feedback Guest Experience Events ROI 86

Service Untitled

MARCH 20, 2009

Service Untitled The blog about customer service and the customer service experience. I’ve been to Disney plenty of times before, but I think this is will be my first trip there since I started my blog. week I blogged about how I would be going to Disney for a day.

Blog 40

Blog 2006 2009 Guest Experience 40

Clarabridge

MAY 4, 2017

Following HCSC and Northridge Group’s keynote, Rebecca Liberman, Voice of the Customer Specialist for Lyft, revealed why brands must track feedback in real-time to better delight their customers. Enter Clarabridge. The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.

2017 45

2017 Customer Service Social Media Guest Experience 45

Stella Connect

JANUARY 18, 2022

By contrast, employees at some notable tech companies are encouraged to spend a proportion of their time working on their own projects — Gmail started life this way, for example — and Ritz Carlton employees are encouraged to seize the initiative when opportunities to elevate the guest experience present themselves.

Customer Experience 102

Customer Experience Contact Center Guest Experience Culture 102

ReviewTrackers

MAY 15, 2017

Not only does this give you more control over what’s being said by guests about your hotel; it also effectively plants your flag on key digital properties (outside of your own website, that is) so that you can more easily listen to the conversation and respond to guest feedback.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. A leader of a large Mississippi-based franchise group noted: “we have two businesses: people and pizza.”.

Guest Experience 40

Guest Experience Engagement 2019 Loyalty Programs 40

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 94

Feedback Guest Experience Events ROI 94

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 88

Feedback Guest Experience Events ROI 88

Grade.us

APRIL 2, 2019

Priming customers for reviews Post-transaction requests The feedback interview Prestigious invite Applause request Satisfied follow-up The survey interview Free trial follow-up Reviews from references The unhappy customer Use Your Email Review Request Templates! You can leave your feedback by visiting this link. See the difference?

Automotive 42

Automotive Hospitality Healthcare Feedback 42

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 52

Feedback Guest Experience Events ROI 52

BirdEye

MARCH 4, 2024

Encouraging customers to leave feedback that highlights all the desirable aspects can be a daunting task. This blog post, containing a few sample reviews for a restaurant, can serve as your beacon of hope in getting the best reviews. They knew the menu, offered great recommendations, and cared about guest feedback.

Social Media 110

Social Media Hospitality Guest Experience Feedback 110

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Once they are face-to-face with a customer service representative, these customers can perform operations such as change a flight, share feedback , and more. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

SurveySparrow

OCTOBER 12, 2023

In this blog, we will look into how questionnaires can transform the way you make decisions. You can create surveys, collect feedback, analyze data, and act upon the insights effortlessly. Example: Feedback forms with sections for comments and suggestions. Make any necessary adjustments based on feedback or further testing.

Feedback 52

Feedback Measurement Insights Customer Satisfaction 52