Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. I recently spoke to a group who expressed frustration that so many employees saw customer experience as “only for the customer-facing teams” like customer service and sales.

Sports 143

Sports Customer Journey Mapping ROI Return on Investment 143

ProProfs Chat

NOVEMBER 19, 2021

The primary reason for the popularity of the Likert scale is its potential to offer different levels of agreement, quality, and disagreement to the respondents for accurate insights about a specific subject. These random poll questions help in collecting qualitative data about a specific topic and help you dive deeper into customer insights.

Engagement 98

Engagement Sports Net Promoter Score Financial 98

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. That means communicating with integrity, openness, and honesty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Oracle

JANUARY 17, 2019

Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. So, the next time you think of customer loyalty, think about the level of loyalty that the Chicago Cubs, or any other sports franchise, create with their fans. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Retently

APRIL 5, 2024

Traditionally retail refers to the sale of goods and services through physical stores. It’s the primary sales channel that will determine how these businesses are categorized. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

BirdEye

APRIL 13, 2023

They prove to be an effective solution to build brand awareness, drive traffic, generate leads, and increase sales through targeted and measurable campaigns on social media. Valuable insights Social media ads are a fantastic way for businesses to gain valuable insights. Why invest in social media advertising?

Social Media 98

Social Media Advertising E Commerce Fashion 98

Kustomer

JUNE 7, 2023

Although they are not in direct communication, these indirect experiences build an overall perception of the organization. However, having a go-to user guide for how to meet modern customer expectations , increases sales and customer retention. It’s time to start communicating with them! What Is a CX Playbook?

Financial 98

Financial Banking Social Media Customer Satisfaction 98

Optimove

FEBRUARY 8, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: 5 Keys to Being Not Too Generous Acknowledge Overgenerosity: Marketing generosity is like an addiction. It works in the beginning to lure in consumers. Consistency is key in marketing.

Marketing 52

Marketing Omnichannel Download Sports 52

Integrity Solutions

JULY 22, 2021

We often associate “coach” with a sports analogy. Studies from the Sales Executive Council, Gallup Research and Harvard Business Review has shown that employees who have had manager coaching: ? And our own research also clearly shows the impact of coaching on sales teams. When you hear the word “coach”, what comes to mind?

Sales 104

Sales Transportation Sports Engagement 104

BirdEye

APRIL 6, 2023

Handmade products sale 7. Digital product sale 8. Freelance writing Even with all the technology that has transformed our everyday lives, written words still drive communication between people and businesses. Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025. Dropshipping 2.

2023 98

2023 Insurance Social Media Transportation 98

GetFeedback

JANUARY 6, 2020

The study also notes increasing usage of online resources (social media, review sites, and vendor web sites) which has pushed sales engagement later in the cycle. . It’s something like a B2B scenario, and woe betides the car sales rep that caters only to the purchaser without understanding other family needs. . Source: Forrester .

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. Here are three insights I took away from TSIA. 31% of CS teams also reported spending up to half of their time with sales.

Sales 107

Sales Marketing Sports Customer Journey 107

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. The insights provided were so good, it felt like a crime keeping it to ourselves…especially knowing this is one of the greatest hurdles we face as a community.

Culture 244

Culture 2019 Contact Center Leadership 244

BirdEye

MARCH 4, 2024

A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. Insight through analytics In-depth tracking of drip campaigns provides data like open rates, click rates, and conversion rates. Table of contents What is a drip campaign?

Marketing 109

Marketing Multi-Channel Events Demo 109

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence (CI) is the process of gathering and analyzing extensive customer data from both internal and external sources to acquire insights into customers’ demands, motivations, and actions. It also gives businesses the data to optimize client communications through segmentation methods and campaign planning.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity Customers 52

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. No matter how much information companies provide before the sale, most customers will still need help. Consumers feel let down when the pre-sale marketing context differs from after the sale. Kayako’s Single View.

Customer Service 117

Customer Service Social Media 2010 Competitive Advantage 117

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop. 69% is a lot of customers.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Communicate the action taken to your customers and close the feedback loop. 69% is a lot of customers.

Retail 52

Retail Customer Experience Sports Customers 52

Optimove

SEPTEMBER 20, 2022

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

2022 52

2022 Retail Sports Events 52

8x8

MAY 15, 2018

I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement , and his thoughts on the future of enterprise communications. Can you tell the 8x8 community about yourself and your role at 8x8? Why is AI important in the future of enterprise communications at 8x8? BM: Thanks Randy.

Contact Center 66

Contact Center Sports Communication Call Center 66

ChurnZero

JANUARY 13, 2023

AI can also simplify data unification by providing more streamlined, intelligent processing for the people, teams and systems that need accurate insights to build better businesses. The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98

ProProfs Chat

DECEMBER 30, 2021

Such insights are often based on both demographic and behavioral data points, and businesses use those insights to create specific audience segments. Collecting and analyzing customer data based on their personalities, attitudes, and beliefs enable you to draw insights into their needs. Advantages of Psychographic Segmentation.

Social Media 52

Social Media Sports Brands Insights 52

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. They stifle collaboration and inhibit communication. Being a customer-first company is a full-team sport that takes input from every team. Of course, there are more sales coming down the pipeline.

Sports 48

Sports Roadmap Voice of Customer Sales 48

C Space

FEBRUARY 12, 2020

Loyal in how the brand that communicates something about me that’s deeply personal and deeply emotional. I love to use the brand Nike all the time because they understand that their story is really less about what are the shoes made out of and more about what does it mean to use sport and exercise as a way to transcend who you are.

Brands 52

Brands Marketing Sports Net Promoter Score 52

Totango

NOVEMBER 10, 2021

It is great to reward your employees for driving growth, however, putting too much focus on revenue generation could drive your CS team to be focused more on sales than success, which can be off-putting to your customers. Expansions & Upsells. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 85

Net Promoter Score NPS Sports Customer Success 85

ChurnZero

JULY 7, 2020

Most people would say a great product or an aggressive marketing and sales strategy. In addition to that, help desk systems streamline all customer communication channels, making it nearly impossible to neglect any customer query. This is a guest blog post by LiveAgent. . What makes a successful business? Consistent Feedback Loop.

Customer Success 90

Customer Success Sports Customer Satisfaction Customer Retention 90

Totango

NOVEMBER 10, 2021

It is great to reward your employees for driving growth, however, putting too much focus on revenue generation could drive your customer success team to be focused more on sales than success, which can be off-putting to your customers. Expansions & Upsells. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 75

Net Promoter Score NPS Sports Customer Success 75

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. From there, Beswada explained that the insights are grouped into relevant segments and then aggregated into dashboards accessible across the organization to marketing, product, operations, and sales.

Sports 93

Sports Leadership Customer Satisfaction Culture 93

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Consider a customer looking to buy sports shoes from a popular brand.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs. Listen more, understand their pain points, validate ideas and co-create with your customers.

2018 129

2018 Customer Experience Customer Centricity Culture 129

Guavus

FEBRUARY 11, 2019

Not even Google can rival the wealth of consumer data that communication service providers (CSPs) have at their fingertips. A study conducted by Ovum Research last year, for example, found that 67 percent of brands consider telecom operators a better original source of data insights than Google, Apple, and Samsung.

Insights 51

Insights Marketing Customer Experience 2018 51

8x8

MAY 15, 2018

I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement , and his thoughts on the future of enterprise communications. Can you tell the 8x8 community about yourself and your role at 8x8? Why is AI important in the future of enterprise communications at 8x8? BM: Thanks Randy.

Contact Center 48

Contact Center Sports Communication Call Center 48

8x8

MAY 15, 2018

I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement , and his thoughts on the future of enterprise communications. Can you tell the 8x8 community about yourself and your role at 8x8? Why is AI important in the future of enterprise communications at 8x8? BM: Thanks Randy.

Contact Center 48

Contact Center Sports Communication Call Center 48

Totango

AUGUST 21, 2020

To put it in their own words, “Our customers are more successful, and so is our sales team as a result.” Create or iterate on your digital engagement strategy to ensure you can communicate at scale with both low-touch and high-touch customers. . Customer Success Is a Team Sport . ” Scaling Customer Success.

Customer Success 78

Customer Success Customer Centricity Customers NPS 78

One Millimeter Mindset

SEPTEMBER 19, 2018

Who actually owns the customer, pre-sale through post-sale? Next, when the customer issues are resolved, the employee shares their insights with: no one. Does your organization make customer retention ownership a spectator sport or a game of hot potato? Until “something” happens. And it always does, doesn’t it?

Customer Retention 71

Customer Retention Sports Leadership Sales 71

ChurnZero

SEPTEMBER 20, 2022

Take the post-sale kick-off meeting, for example. You can also demonstrate professionalism through your communication. Send meeting notes right after every meeting with them, create joint success plans with inputs from your customers, and go to business review meetings equipped with the necessary insights and data.

Presentation 52

Presentation Sports Hospitality Consulting 52

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. In addition, 60–70% of sales leaders polled are reporting delayed sales cycles. In these uncertain times, companies (rightly so!)

Customer Success 85

Customer Success E Commerce E-support NPS 85