BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry.

Contact Center 156

Contact Center Technology 2024 Healthcare 156

CSM Magazine

FEBRUARY 6, 2024

However, there is still a lot of room for improvement, especially in the shipping and logistics industry. As technology continues to play an increasingly important role in delivering customer experiences in the shipping industry, it’s important not to overlook the value of human interaction.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

TechSee

APRIL 4, 2023

The key to the best customer service in the home building industry is using available technology. Our company TechSee has perfected this operation for the property management industry, and it is called visual assistance technology. How much time is saved with vision technology?

Customer Service 109

Customer Service Customer Care Technology Customer Service Strategies 109

TechSee

MARCH 17, 2021

If there’s one feeling consumers have grown familiar with in their dealings with the telecom industry, it is – by all accounts – frustration. It’s the same old song and dance, which is probably why the telecom industry consistently ranks as one of the most hated by consumers. Augmented Reality. Computer Vision.

Technology 109

Technology Wireless Competitive Advantage Consumers 109

Oracle

APRIL 10, 2019

apparel industry market is the biggest in the world, according to Statista. With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. Now, companies like MTailor have technology that measures your body for perfect-for-you fit. Tech tailors.

Apparel 92

Apparel Technology 2025 2012 92

CSM Magazine

JANUARY 31, 2024

The insurance industry is shifting and making digital transformations for good to match increasing expectations and the changing landscape of modern technology. Other benefits that the company provides are using the latest technology The traditional days of purchasing a policy are over as quicker methods become the norm.

Insurance 59

Insurance Customer Service Customers Technology 59

CSM Magazine

FEBRUARY 20, 2024

Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service. Such technological advancements are integral in creating a more engaging and interactive betting environment.

Sports 52

Sports Innovation Technology Customer Service 52

Team Support

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

Technology 59

Technology Call Center Social Media 2007 59

Magellan Solutions

MARCH 5, 2023

Hiring a virtual assistant is becoming in demand these days across different industries. If you are one of those companies that need virtual assistance and are quite hesitant if this will be a good step for your business, learn how different industries utilize it.

E Commerce 98

E Commerce E-support Healthcare Social Media 98

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. Smile CX is the new revolutionary technology that finds the right balance between technology and humans to achieve the best customer experience ever.

Contact Center 52

Contact Center 2024 Seminar Insights 52

TechSee

JUNE 23, 2021

Developing or implementing traditional computer vision technology takes time, is labor-intensive, and can be cost prohibitive. In the past, AR Assistants were considered a luxury technology reserved for enterprises with massive R&D resources. Easier in theory than in practice. Enterprises are “seeing” success with EVE Cortex.

Insurance 168

Insurance Contact Center Consumers Technology 168

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Technology can also play a role in enhancing networking.

Events 95

Events Entertainment Transportation Workshop 95

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. The technology can address 15 million alarms per day, restoring service before the customers notice an outage.

2021 107

2021 Telecommunications 2025 Average Handle Time 107

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Telecommunications Loyalty Programs Wireless 136

C3Centricity

DECEMBER 20, 2021

Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. Technology is in fact an enabler, at least when used properly and appropriately. It’s the customer, especially in industries that are not customer-centric. The Future of Many Industries is Unthinkable.

Technology 87

Technology Customer Centricity 2015 Hotels 87

CSM Magazine

JUNE 8, 2023

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.

Technology 52

Technology Customer Service Call Center Magazine 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel 2030 59

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Solution: Two New Technology Trends. Every time technician is dispatched, the company incurs a significant expense.

Innovation 153

Innovation Technology Call Center Insurance 153

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The post Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence appeared first on Interactions.

Interaction 62

Interaction Technology 2002 Customer Service 62

Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Challenges Automation technologies lack the ability to handle more complex issues, requiring human intervention. But what role do they play exactly?

Technology 62

Technology Customer Service Download Interaction 62

West Monroe

JULY 5, 2023

It can fluctuate from year to year, from industry to industry, or even from day to day—as you’ll read about below. Read on to learn what can happen when trust goes wrong—and what organizations can do to bolster their operational technology and subsequently their customers’ trust. The result?

Technology 52

Technology Airlines 2023 2022 52

ReviewTrackers

SEPTEMBER 23, 2021

Cultivating a high level of customer satisfaction is a priority for all restaurant brands because foodservice is one of the most competitive industries. How the rise of new technology shifted customer expectations. The Rise of New Technology in Food Orders. In this guide, we’ll cover. Which consumer habits have changed.

Customer Satisfaction 114

Customer Satisfaction 2017 Multi-Channel 2018 114

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. We asked ChurnZero’s industry network of CS experts to weigh in. It’s an exciting time to be in customer success.

2024 52

2024 Customer Success Chief Customer Officer 2023 52

2020 Research

APRIL 28, 2023

Sago’s Commitment to Driving Product and Technology Innovation Takes Leap Forward with Leadership Appointments Iselin, NJ—April 26, 2023 – Sago (formerly Schlesinger Group), a leading provider of adaptive, tech-enabled research solutions and platforms, announced two key leadership appointments to further its digital transformation.

Leadership 52

Leadership Technology 2023 Innovation 52

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. Quiq is an industry leader in LLM-powered conversational AI. A fusion of creativity, strategy and technology marks the process itself. Timelines are also far more reasonable than one might expect.

Technology 77

Technology Customer Experience Consulting Insurance 77

Upstream Works

NOVEMBER 22, 2022

Before the term “customer experience” (CX) became widely used in the industry, the contact center was focused on “customer service.” Not only have the times changed, but so have the technologies – both have yielded a new dynamic between customers and businesses. First is embracing digital channels.

Technology 78

Technology Contact Center Customer Service Social Media 78

Interactions

JUNE 29, 2023

It’s not news to CX industry professionals that customer service expectations constantly change. Today that means harnessing the power CX technology and human interaction. ” This post looks at a portion of the report focused on balancing CX technology with human agents.

Interaction 62

Interaction Technology Customer Service 2023 62

West Monroe

DECEMBER 6, 2022

The industry is fragmenting: Banks should move to offense. Engaging a distributed banking strategy will equip banks to battle industry fragmentation by extending a bank’s products and services beyond traditional channels, driving new customer segments, increasing non-interest revenue, and fostering seamless customer experiences.

Banking 52

Banking 2023 Financial ROI 52

CSM Magazine

DECEMBER 20, 2022

Online gambling has become a major industry in recent years, and its success is due in large part to its ability to provide excellent customer service. In this blog post, we’ll explore what we can learn from the online gambling industry about customer service and how it can be applied to other businesses. Consistency is key.

Customer Service 72

Customer Service Loyalty Programs Customer Service Representative Call Center 72

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. Customer service is a fundamental aspect in the insurance industry. Are you eager to know the secrets of successful companies who have remarkable reputations?

Insurance 98

Insurance Customer Service Competitive Advantage Exceptional Customer Service 98

Education Services Group

NOVEMBER 21, 2022

For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. and we added more questions for deeper insights into the specifics of CS team structure, budgets, technologies, and priorities. A growing industry full of fresh talent.

2022 98

2022 Leadership Customer Success Metrics 98