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Beyond Philosophy
FEBRUARY 20, 2020
The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.
C Space
OCTOBER 22, 2020
Keep It Moving: Timing is Everything, Pt. 3 – Tips for Success. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists. Skills and Team.
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Optimove
APRIL 3, 2024
To view it please enter your password below: Password: The post Protected: [PT] Landing Page appeared first on Optimove. This content is password protected.
C Space
OCTOBER 22, 2020
Keep It Moving: Timing is Everything, Pt. 2 – Position your Function as an Internal Agency. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists. Paul Logue.
Advertiser: Vanilla Forums
In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. Together, Vanilla etched out the State of Customer Success in 2022. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?
C Space
OCTOBER 22, 2020
Keep It Moving: Timing is Everything, Pt. 1 – The Pressure to Respond. The world is changing, and with that comes pressure on businesses to respond faster. To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists.
MyCustomer
FEBRUARY 14, 2017
CEM maturity model pt 2: Customer-centric culture. Engagement.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
Date: Wednesday, February 7 at 9 am PT / 12 pm ET Agenda: Key business priorities for contact center leaders Characteristics of a future-ready contact center Harnessing next-gen technologies for CX center transformation Overcoming barriers and implementing technologies at scale
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
December 6, 2022 at 11:00am PT, 2:00pm ET, 7:00pm BST In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023. The cool new innovations shaping the commerce industry. The impact of social commerce in working with Gen Z and Generation Alpha.
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
The audience will come away from this talk with : A deeper understanding of the issues that hinder CX action and how to overcome them A framework for shifting people from purely verbal CX support to ownership and action Guidance on how to use small, strategic steps to spark a snowball of forward momentum January 19th, 2023 at 11:00 am PT, 2:00 pm ET, (..)
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques. How proper coaching can reduce agent burnout.
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