CX Workout - Ideas Blog

MARCH 18, 2021

Auto Topic Discovery. One of the key steps involved in producing these insights is identifying the se relevant topics that are being discussed. . One of the key steps involved in producing these insights is identifying the se relevant topics that are being discussed. .

Document 52

Document Fashion Social Media Technology 52

C3Centricity

DECEMBER 20, 2021

Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. Technology is in fact an enabler, at least when used properly and appropriately. I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation.

Technology 87

Technology Customer Centricity 2015 Hotels 87

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads.

Technology 98

Technology 2007 2012 User Experience 98

CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Optimizing technology. Likelihood to use leading-edge technology solutions.

Technology 170

Technology Brands Customer Experience Omnichannel 170

InMoment XI

APRIL 27, 2023

to surface the most important topics and trends to help organizations take immediate action on their customer feedback. to surface the most important topics and trends to help organizations take immediate action on their customer feedback.

Innovation 260

Innovation Feedback Call Center Insights 260

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Call Center 122

CSM Magazine

SEPTEMBER 1, 2022

Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges. In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success.

Webinar 52

Webinar Technology Customer Service Magazine 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Culture Employee Experience 93

InMoment XI

FEBRUARY 8, 2024

Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. Conversational Analytics Conversational analytics utilize advanced technologies to analyze spoken or written conversations.

Contact Center 260

Contact Center Multi-Channel Social Media Competitive Advantage 260

InMoment XI

APRIL 5, 2024

However, in other cases, response bias can be more pronounced, particularly if the survey topic is sensitive or if participants have strong opinions or motivations that influence their responses. Solution #2: Leverage InMoment’s Human Expertise At this stage in the customer experience landscape, we can’t solve problems using technology alone.

Feedback 260

Feedback Reference Hospitality Workshop 260

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) Navigating the Challenges and Opportunities of AI in VoC Programs Now with Generative AI and advanced technologies, there are more opportunities to get to know our customers faster, more personally, and ensure they feel heard.

Customer Relationship Management 270

Customer Relationship Management Feedback Customer Journey Connections 270

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX). The technology adoption chasm has moved us past the initial stage, where early adopters experiment with their customers.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

Technology 77

Technology Information Consumers Retail 77

ShepHyken

MARCH 18, 2024

My Comment: Over the past year or two, I’ve shared several excellent articles by Brittany Hodak on the topic of creating super fans. Here’s another take on this excellent topic with a compelling point loyal customers are different than your brand fans. The budget calls for many areas to improve, thanks to technology and AI.

2024 78

2024 Article Customer Service Government 78

Calabrio

MARCH 23, 2017

With topic modeling, it’s possible, and that’s just one of the things that we’re working on here at Calabrio. In topic modeling, algorithms analyze transcribed calls, emails, chats and other text based communications data , find related words, and extract themes.

Customer Experience 51

Customer Experience Contact Center Loyalty Programs Definition 51

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He regularly advises companies on topics such as contact center sales skills, coaching skills, and handling irate customers. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

BlueOcean

APRIL 24, 2024

With this in mind, your RFP must address the topic of environmental stewardship. In most, if not all, cases, the contact center RFP should include a robust standalone data security and privacy assessment—a blog topic unto itself. Your potential outsourcer’s answer will likely be indicative of their overall values and commitments.

Contact Center 177

Contact Center Government Measurement Document 177

ReviewTrackers

MARCH 17, 2017

Amidst all the activity, the team also found the time to learn all the emerging new trends in technology at SXSW. . Women-focused events centered on topics such as amplifying the voice of women in business, why women in tech matter, and investing in women. ReviewTrackers is all in on this particular technology trend.

Technology 79

Technology Social Media Healthcare Events 79

Calabrio

MARCH 23, 2017

With topic modeling, it’s possible, and that’s just one of the things that we’re working on here at Calabrio. In topic modeling, algorithms analyze transcribed calls, emails, chats and other text based communications data , find related words, and extract themes.

Customer Experience 40

Customer Experience Contact Center Loyalty Programs Definition 40

Calabrio

MARCH 23, 2017

With topic modeling, it’s possible, and that’s just one of the things that we’re working on here at Calabrio. In topic modeling, algorithms analyze transcribed calls, emails, chats and other text based communications data , find related words, and extract themes.

Customer Experience 40

Customer Experience Contact Center Loyalty Programs Definition 40

Think Customers

OCTOBER 27, 2015

Unless you've been living under a rock, it's pretty obvious that marketing has become incredibly technology-focused. But as marketers increase their use of marketing technologies, they're also struggling to address a widening marketing technology skills gap to execute on these efforts, a topic I'd written about earlier this year.

Technology 78

Technology Marketing 2015 Blog 78

Oracle

MARCH 27, 2019

Developing CX technologies and solutions to help customers in the baby boomers age range adapt to changing health needs, make the most of their lifestyle, and address emerging concerns is big business. Aging in place – or the ability to stay in your home as you age, rather than going to a specialized facility – is a hot topic.

Technology 75

Technology Books 2019 Sales 75

Experience Investigators by 360Connext

MARCH 8, 2021

But learning paths aren’t just about technology. We do this by creating custom learning paths for our clients, including virtual and live sessions, small group or individual coaching, and lots of communication to reinforce the topics we’re discussing. . Educational topics for this phase could include: Our Customer Experience Strategy.

Customer Experience 271

Customer Experience Customer Journey Mapping Culture Customer Centricity 271

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. My interest in the topic of Male Allies really started out of my Master’s research at Columbia, here in New York City. So that’s what inspired the topic.

Technology 97

Technology Sports Leadership 2018 97

Confirmit

DECEMBER 12, 2018

Technology is sometimes looked at as a cure to all ailments; an easy fix to drive engagement and uptake – but are we right to put all our hopes and dreams into the hand of apps and dashboards alone? The first hurdle is in identifying the problem and this is where technology can help. This is where the human wins out.

Technology 49

Technology Events Metrics Engagement 49

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. These are just a few of the exceptional female pioneers in CX who are paving the way for new technologies, experiences, and ideas.

2021 81

2021 Technology Workshop Advertising 81

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. He regularly advises companies on topics such as contact center sales skills, coaching skills, and handling irate customers.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

JUNE 24, 2021

If, in the past, the legal industry was one of the last to accept innovation, now, we see more and more law firms leveraging technology to offer better and more meaningful client experiences. By leveraging technology, law firms can save time and money while at the same time providing superior customer service.

Customer Centricity 52

Customer Centricity Technology Social Media Reference 52

BirdEye

APRIL 26, 2024

However, with Birdeye’s BirdAI technology, you can easily overcome this challenge. It can gather information and identify trends, content ideas, SEO-related keywords, and topic clusters for your blog posts. Pinterest trends Try working with Pinterest trends to research potential topics for social media pages.

2024 59

2024 Social Media Multi-Channel E-support 59

Hero Digital

MARCH 9, 2020

Humans are naturally great at personalization—we just need to translate this into our technology. But how do we incorporate elements of empathy, trust, and value in our marketing efforts so that we can scale up our communication and talk to not one but thousands, or even millions , of customers simultaneously—and with technology, of course?

Interaction 52

Interaction Technology B2C B2B 52

Bold360

FEBRUARY 4, 2020

Many companies are reluctant to invest in technology for fear of sacrificing a personal touch. 5 big CX challenges that can be overcome: 1. Investing in technology while staying personal. When your competitive differentiator is personal service, technology may feel like a barrier between you and your customers.

Technology 59

Technology Insights Events Call Center 59

Topdown

SEPTEMBER 7, 2016

Recently, I was invited by CMSWiRE to join a group of industry experts for a Tweet Jam on the topic of building your MarTech and DX stack. It’s a tough challenge, given that today's mercurial consumers shift channels, loyalties, and expectations at the swipe of a finger, making it ever-more difficult to predict future DX technology needs.

Technology 59

Technology Loyalty Consumers Customer Experience 59

ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. My Comment: We kick off this week’s Top Five roundup with an excellent article on the most popular topic of the day (probably the year), AI. It’s making them better.

2024 76

2024 Article Hotels Loyalty Programs 76

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. The post How Marketers Can Benefit From More Than Technology: Modern Marketing appeared first on c3centricity. One that stays in my memory for many reasons, was an event I attended in San Jose, California.

Marketing 79

Marketing Technology Customer Centricity 2019 79

TechSee

MARCH 28, 2023

A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? We were joined by two of our senior technology experts, Hagai Ben Avi, VP of Integrated Solutions) and Renan Schilman, (VP of R&D). This technology will be revolutionary for the service industry. Couldn’t make the entire webinar?

Webinar 109

Webinar Call Center Technology Leadership 109