Kustomer

OCTOBER 28, 2022

In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. 1) Take a True Omnichannel Approach to Modernize Customer Service. for weak omnichannel companies.

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

Kustomer

FEBRUARY 25, 2020

In this blog post, we share three ideas and concepts that will help you modernize customer experience and transform your CX organization from a cost center into a profit center. Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience. So what does a true customer-centric omnichannel approach look like in 2020?

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

Ecrion

FEBRUARY 24, 2020

Omnichannel distribution (both print/mail and electronic formats). Customer Communication Management. Customer Communication Management Tools also enable a company to: Maintain & comply with customer preferences (language, tone, format, channel, time of day, etc.). Track customer engagement levels.

Customer Experience 52

Customer Experience Multi-Channel Document 2002 52