Talkdesk
JULY 20, 2016
In this post, we’ll explore the three most common customer service mistakes businesses make in their effort to reshape themselves into customer-centric companies and we’ll review what can be done to turn these mistakes into lessons on the path to success. Customer service representatives serve as the face of your brand.
Service Untitled
JUNE 11, 2012
Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. So how does the new program work?
Service Untitled
NOVEMBER 7, 2011
Service representatives will be handling phones, emails, and chat contacts. Customer service representatives are recognized as valuable partners in the company’s success also. Can your business measure up on customer service? It looks as if that might be happening. photo credit: Chrysaora.
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