article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals.