Delighted's retail customer experience guide for 2020 and beyond
delighted
NOVEMBER 5, 2019
Although a retail sale can occur through a variety of channels such as brick and mortar (physical store), online, direct email, in-app, and more, what qualifies the transaction as retail is that the product’s end-user is the buyer. Omnichannel retail makes products and services more accessible. What is retail?
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