Remove 2027 Remove Consumers Remove Customer Service Strategies Remove Omnichannel
article thumbnail

Chatbots: Empowering Customer Service Amid Turbulent Times

Team Support

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. Here’s more of how adding chatbots to your online customer service toolbox can make you a more customer-centric business.