2027 Customer Centricity Leadership Management 
SmartKarrot
APRIL 21, 2022
Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.
SmartKarrot
APRIL 21, 2022
Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.
ijgolding
OCTOBER 2, 2017
The formation of the Customer Experience Professionals Association (CXPA) was truly a watershed moment for those of us who actually possess the skills and competencies to embed a sustainable focus on managing and improving the experiences customers have with organisations. It is my vocation.
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