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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind. Concluding Thoughts.

Customer Centricity 10
Customer Centricity Chief Customer Officer Net Promoter Score 2027 10
article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind. Concluding Thoughts.

Customer Centricity 10
Customer Centricity Chief Customer Officer Net Promoter Score 2027 10
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