7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?
SmartKarrot
APRIL 21, 2022
Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CCO also ensures goals are achieved as per Net Promoter Score, Customer satisfaction, and Customer Effort Score. Steve Jobs once advised to get closer to customers.
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