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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

Chuck Robbins, the Chair and CEO (Chief Executive Officer) of CISCO has a prominent role in promoting customer-centricity. The focus of Cisco is now on improving customer experience at every touchpoint. The CCO also ensures goals are achieved as per Net Promoter Score, Customer satisfaction, and Customer Effort Score.

Customer Centricity 10
Customer Centricity Chief Customer Officer Net Promoter Score 2027 10
article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

Chuck Robbins, the Chair and CEO (Chief Executive Officer) of CISCO has a prominent role in promoting customer-centricity. The focus of Cisco is now on improving customer experience at every touchpoint. The CCO also ensures goals are achieved as per Net Promoter Score, Customer satisfaction, and Customer Effort Score.

Customer Centricity 10
Customer Centricity Chief Customer Officer Net Promoter Score 2027 10
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