article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. They manage the omnichannel experience and create new opportunities in the field. The customer has more power than before and multiple options at their fingertips. The roles include-.

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. They manage the omnichannel experience and create new opportunities in the field. The customer has more power than before and multiple options at their fingertips. The roles include-.