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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. The customer has more power than before and multiple options at their fingertips.

Customer Centricity 10
Customer Centricity Chief Customer Officer Net Promoter Score 2027 10
article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. The customer has more power than before and multiple options at their fingertips.

Customer Centricity 10
Customer Centricity Chief Customer Officer Net Promoter Score 2027 10
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