7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?
SmartKarrot
APRIL 21, 2022
The focus of Cisco is now on improving customer experience at every touchpoint. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic.
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