SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. That number might seem low, but it represents a 400% % increase from 2017. SUPER SMART.

2028 44

2028 Customer Service Call Center Social Media 44

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. That number might seem low, but it represents a 400% % increase from 2017. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. That number might seem low, but it represents a 400% % increase from 2017. SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

BlueOcean

SEPTEMBER 27, 2021

Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This report gives a deep dive into the revenue share of each segment of customer experience. billion to $27.12

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177

BirdEye

JANUARY 16, 2024

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. Chaos would ensue, with dissatisfied customers and a disorganized staff. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028.

Management 59

Management Social Media 2028 Customer Relationships 59

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.

Communication 58

Communication Customer Experience 2028 Social Media 58